Special Investigations Unit (SIU) - Team Lead
About the role
We are seeking a full-time Special Investigations Unit (SIU) Team Lead to join our team. An SIU Team Lead oversees a team of SIU coordinators, schedules, coordinates, prepares, and monitors the assignments of our field investigators. The position reviews and/or edits written reports and recordings to ensure quality and accuracy. The Team Lead updates and communicates with clients, creates invoices, monitors costs, and cross-sells other services to clients when opportunities arise. This position will train new Coordinators and communicate with other departments, including sales and operations managers, to provide updates to files. This is a 100% remote U.S.-based role, offering the flexibility to work from home while remaining closely connected to a collaborative leadership team. At Ethos, you'll have the opportunity to make a meaningful impact, shape the future of our engineering organization, and help build the systems and processes that support our next stage of growth.
Responsibilities
- Oversee a team of SIU coordinators - schedule, coordinate, prepare, and monitor the assignments of our field investigators.
- Document findings and draft summary reports.
- Review and/or edit written reports and recordings to ensure quality and accuracy.
- Communicate with clients, create invoices, monitor costs, and cross-sell other services to clients when opportunities arise.
- Train new coordinators and communicate with other departments.
Qualifications
- Education: Bachelor's degree in Criminal Justice, Legal Studies, or related field (preferred).
- Experience: Minimum of 2 years' experience in managing, investigating, or adjusting liability, property casualty, disability, or workers' compensation claims (required).
- Bonus: Fluent in Spanish and English
Benefits
- Paid Time Off and Sick Time
- Medical, Dental, and Vision Insurance
- Life Insurance
- Short-Term, Long-Term & Disability Insurance
- 401(k) Matching
- Employee Referral Bonus Program