Special Events Shift Manager (37224)

About the role

Under the direction of the Special Events Ops Manager, the Special Events Shift Manager is responsible for supervising all promotions and events for Agua Caliente Casinos. The Special Events Shift Manager effectively manages, tracks and reports on all aspects of promotions and events, while providing additional support to the overall management team.

Responsibilities

• Assist the Special Events Ops Manager in creating and maintaining special events calendar to ensure continued revenue objectives are met and promotions/events are prepared for in a timely manner
• Plan, budget and oversee assigned projects
• Delegate and supervise tasks to Special Events Coordinators with the approval of the Special Events Manager; this includes but is not limited to the creation, preparation, and execution of all casino promotions and events with a high degree of quality support to ensure the smooth running of daily promotional operations
• Assist with the development of all event/promotion related materials, including but not limited to proformas, postformas, write-ups, event and promotional checklists, along with property communications and post event analysis
• Work closely with the ACGC to procure approved Gaming Submissions, Revisions to approved Gaming Submissions, Cancellations, etc.; ensure all events are conducted as stated in the official approved marketing gaming submissions
• May assist in performing the daily events and promotions operational functions along with preparing daily paperwork, filing documents, product pick-up and delivery, and performing various other departmental duties
• Work closely with support departments involved with the execution of the events (EVS, Engineering, IT, Food & Beverage, Slot Department, Table Games Department, etc.); assist and support property-wide special projects, promotions/events and/or initiatives
• Work with the Purchasing Department on various tasks including but not limited to: securing the most ideal decor and products for every promotion or event; managing inventory levels on all promotional items for promotions/events and stock; tracking lead-times and deliveries of goods and services; ensuring the execution of agreed-upon contracts with all outside vendors
• Assist with proofing of all advertising materials related to promotions and events
• Responsible for maintaining effective use of resources, scheduling, staff levels, expense tracking, purchases, etc.
• Represents the Special Events/Marketing team in promotion and events activities off-site
• Maintains cost and resources for promotions and events
• Maintain timely procedures for the tracking and execution of all pertinent invoices and bills with regard to special events and off‑property events
• Timely responds and resolves guest inquiries and disputes/issues ensuring guest satisfaction
• Comply with all applicable Tribal regulations, internal controls and policies and procedures
• Documents and reports all exceptions/variations/deviations immediately to Special Events Management and/or ACGC

Requirements

• High school diploma or GED
• 3 or more years of marketing, events and/or casino promotion experience preferred, or the educational and working