Special Education Complaint Investigation Coordinator Education Program Specialist II

We need to output HTML fragment with sections: h3 headings for sections present. Need to extract content: Introduction (maybe not a heading? Could be "About the role"? The intro paragraph about mission could be "About the role" or maybe we treat as a paragraph without heading? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map content to those headings if appropriate. The posting includes: Introduction (mission), GRADE, Salary Range, LOCATION OF POSITION, POSITION DUTIES (list), Minimum Qualifications, Notes (substitutions), Selective Qualifications, Desired Or Preferred Qualifications, Special Requirements, SELECTION PROCESS, Benefits, Further Instructions (application instructions) which we should remove (application instructions, boilerplate). Also need to remove cookie/navigation/legal/EEO etc. The Benefits section is present: "Benefits STATE OF MARYLAND BENEFITS". There's no detail of benefits besides that heading; but we should only include Benefits section if posting actually states them. It says "Benefits STATE OF MARYLAND BENEFITS". That's vague but it's stating benefits exist. Might be considered real content? It says "Benefits STATE OF MARYLAND BENEFITS". No detail. According to rule: never create Benefits section unless posting actually states them. It does state "Benefits STATE OF MARYLAND BENEFITS". That's a statement but no detail. Might be considered placeholder? It says "STATE OF MARYLAND BENEFITS". Could be considered a heading with no detail. Probably we should omit Benefits because no specific benefits listed. The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state Benefits heading but no details. Might be considered stating them (just the label). Safer to include Benefits section with maybe a

stating "State of Maryland benefits apply." But we must not invent detail. Could just put

State of Maryland benefits apply.

but that's adding info not in posting? The posting says "Benefits STATE OF MARYLAND BENEFITS". That is essentially saying benefits are provided per State of Maryland. We could capture that as a paragraph:

State of Maryland benefits apply.

That's summarizing but not inventing. Might be okay. Pay: Salary Range is given: $99,442 - $128,645 with progression to $156,822. Also note "State Salary Guidelines may apply for current State employees." So we should include Pay section with that info. Schedule: Not mentioned. So omit. Location: Could be part of "About the role" or separate? Not a standard heading; we could include location in a paragraph under About the role or maybe under Responsibilities? Better to include location in a paragraph under About the role (or maybe a separate section not in list). Since only allowed headings are those listed, we should fold location into About the role paragraph. Introduction: Could be About the role. Responsibilities: POSITION DUTIES list. Requirements: Minimum Qualifications (Education, Experience). Could be Requirements. Qualifications: Could be Selective Qualifications, Desired Or Preferred Qualifications, Special Requirements? Might combine. Skills: Not explicitly listed; maybe we can omit. Better to have sections: About the role (intro + location + grade?), Responsibilities, Requirements (minimum qualifications), Qualifications (selective, desired, special), Benefits, Pay. We must not repeat job title as heading. We must preserve all substantive information. Let's extract details: Introduction: "The Maryland State Department of Education is dedicated to supporting a world-class educational system that prepares all students for college and career success in the 21st century. With excellent stewardship from our divisions, we oversee State and federal programs that support the needs of a diverse population – students, teachers, principals, and other educators throughout Maryland." Grade: "GRADE Grade 22 Salary Range: $99,442 - $128, 645 with progression to $156, 822 State Salary Guidelines may apply for current State employees." Location: "LOCATION OF POSITION Nancy S. Grasmick Education Building 200 West Baltimore Street Baltimore, MD 21201" Position Duties: list bullet points. Minimum Qualifications: Education: A Juris Doctorate, Master’s degree or the equivalent of 36 credit hours of post-baccalaureate coursework in equivalent 36 post baccalaureate credit hours of course work in Education, Special Education or a related field. Experience: Five years of administrative or teaching (school-based or district-based) experience in, or affiliated with, special education programs, complaint investigation, due process, compliance, student advocacy and/ or the provision of special education services to e students with disabilities. Notes: Candidates may substitute a Bachelor's Degree with 6 years of the specified content experience to satisfy the Minimum Qualifications noted above. Candidates may substitute the possession of a Doctorate degree from an accredited college or university in a field related to the position option for one year of the required experience. The required field of education and experience are unique for each option and are established by MSDE in accordance with Education Article, Section 2-104 of the Annotated Code of Maryland. The specific education and experience qualifications for each position are on record in the Human Resource Management Branch of the Division of Business Services. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Education Program classifications or Education Program specialty codes in the Education field of work on a year-for-year basis for the required experience and education. Selective Qualifications: One year of professional experience in evaluation, complaint investigation-resolution, compliance monitoring, or related experience within or affiliated with an organization serving school-aged children with disabilities. Desired Or Preferred Qualifications: Preference will be given to applicants who possess the following preferred qualification(s). Please include clear and specific information on your application regarding your qualifications. Experience evaluating and reviewing special education complaints and related cases making decision for escalation of such to appropriate levels. Experience applying special education laws, regulations, and policies. Experience with IDEA State complaint investigation processes, requirements, and associated data tracking systems. Experience in responding to problems and inquiries from educational agencies, school personnel, parents, and other stakeholders. Experience with interpreting and applying laws and regulations governing early intervention and special education programs. Special Requirements: Candidates must consent to State and FBI (CJIS) background check as a routine procedure for all employees. Selection Process: (we should remove as it's application instructions/boilerplate). The instruction says remove application instructions. Selection Process is about how they assess; might be considered boilerplate? It's part of process but not a duty/requirement. Likely remove. Benefits: "Benefits STATE OF MARYLAND BENEFITS" Further Instructions: remove. We need to output only HTML fragment. Let's craft:

About the role

The Maryland State Department of Education is dedicated to supporting a world-class educational system that prepares all students for college and career success in the 21st century. With excellent stewardship from our divisions, we oversee State and federal programs that support the needs of a diverse population – students, teachers, principals, and other educators throughout Maryland. The position is Grade 22 located at the Nancy S. Grasmick Education Building, 200 West Baltimore Street, Baltimore, MD 21201.

Responsibilities

• Serve as State complaint coordinator to ensure compliance with State and federal regulations under IDEA relating to the education of students with disabilities.
• Organize the State complaints docket, including SharePoint, Smartsheet, and other systems.
• Collaborate with the investigative team to implement conflict‑management strategies.
• Provide first‑line review of Letters of Finding following peer review.
• Handle requests for reconsideration.
• Investigate complaints.
• Conduct site visits.
• Draft response letters.
• Provide technical assistance to resolve complaints between public agencies and families.
• Coordinate and manage complaints that involve enhanced legal or policy complexity.
• Manage and coordinate the organizational work of the State complaints docket.
• Serve as first‑line complaint reviewer after peer review.
• Review and approve requests for reconsideration and complaints against MSDE.
• Design investigation plans for complex complaints.
• Serve as the investigative team liaison to the CA and Family Support team.
• Provide technical assistance to public agencies and families regarding complaints and matters relating to IDEA.
• Provide technical assistance to Department staff on matters relating to complaints and IDEA.
• Collaborate with other Division Branches to ensure consistent messaging.
• Maintain database and log system of complaints and supporting documents.
• Review current case law and information related to IDEA and provide professional learning and prepare materials as requested.

Requirements

Education: Juris Doctorate, Master’s degree, or equivalent of 36 credit hours of post‑baccalaureate coursework in Education, Special Education, or a related field.

Experience: Five years of administrative or teaching (school‑based or district‑based) experience in, or affiliated with, special education programs, complaint investigation, due process, compliance, student advocacy, and/or provision of special education services to students with disabilities.

Qualifications

Selective Qualifications: One year of professional experience in evaluation, complaint investigation‑resolution, compliance monitoring, or related experience within or affiliated with an organization serving school‑aged children with disabilities.

Preferred Qualifications: Experience evaluating and reviewing special education complaints and related cases, making decisions for escalation; applying special education laws, regulations, and policies; working with IDEA State complaint investigation processes, requirements, and associated data tracking systems; responding to problems and inquiries from educational agencies, school personnel, parents, and other stakeholders; interpreting and applying laws and regulations governing early intervention and special education programs.

Special Requirements: Consent to State and FBI (CJIS) background check as a routine procedure for all employees.

Pay

Salary range: $99,442 – $128,645, with progression to $156,822. State Salary Guidelines may apply for current State employees.

Benefits

State of Maryland benefits apply.

We must ensure no duplicate lines. Also ensure we didn't include any boilerplate like "Please make sure that you provide sufficient information..." etc. We omitted selection process and further instructions. Check that we preserved all substantive info: Intro, grade, location, duties (all bullet points), minimum quals, notes (substitutions) we omitted notes! We missed the notes about substitutions. Need to include that content under Requirements or Qualifications. The notes are part of minimum qualifications alternatives. We should incorporate them. We have Requirements section with Education and Experience. We need to add notes about substitution options. Let's add a paragraph under Requirements: "Candidates may substitute a Bachelor's Degree with 6 years of the specified content experience; a Doctorate degree may substitute for one year of required experience; U.S. Armed Forces military service experience as a commissioned officer in Education Program classifications may be substituted year‑for‑year for required experience and education." Also mention that specific education and experience qualifications for each option are on record in HRMB. We should preserve that. Add to Requirements after experience paragraph. Also note about "The required field of education and experience are unique for each option and are established by MSDE..." etc. Let's incorporate.