Special Education Case Manager

Responsibilities

• Do intakes with families/students, coordinate instructors, track student progress, and provide quality customer service.
• Actively support Tutor Me Education Regional Operations.
• Provide outstanding academic services to students and their families.
• Operate seamlessly in a virtual operating environment.
• Maintain Tutor Me Education operating standards including people, financial, and academic standards.
• Ensure delivery of programs and initiatives for our students and school district partners.
• Meet operational excellence standards.
• Provide virtual administrative support to Regional Operations including answering phones, managing daily business data, and creating/ managing schedules with students and teachers.
• Manage class schedules to effectively staff sessions and meet company efficiency and usage targets.
• Monitor all students' academic progress.
• Help ensure flawless execution of programs and initiatives.
• Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments.
• Other responsibilities - as required by the business.

Requirements

• Time management, planning, and prioritization.
• Ability to organize and manage multiple responsibilities successfully.
• Exhibits professional and approachable demeanor.
• Effective communications both in virtual environments.
• Proficient in using all communication media including in person, phone, and video.
• Builds engagement and trust in virtual relationships, whether with customers or with team members.
• Works Well With Others.
• Learning agility - able to adapt to changes in work environment by changing behaviors as required.
• Able to acquire new skills as required.
• Manages remote teachers.
• Works independently.
• High tolerance for ambiguity.
• Bachelor's Degree required.
• 2-3 years progressive career growth experience working in a virtual operations and team environment.
• Bilingual in English and Spanish beneficial.
• Proficient in Microsoft Office and Google applications.

Benefits

Fully Remote!

PTO Etc.