Special Assets - Credit Officer

About the role

We are looking for an experienced credit specialist to support special assets and delinquent loan resolution activities for a financial institution. This position plays a key role in protecting portfolio quality by guiding collection strategies for residential mortgage and commercial credits, overseeing foreclosure-related matters, and helping ensure regulatory compliance. The role also partners closely with internal teams and legal counsel to address complex borrower situations and achieve practical recovery outcomes.

Responsibilities

• Guide the administration and ongoing improvement of practices governing delinquent loan recovery, foreclosure activity, default resolution, and related collection operations.
• Review and authorize collection strategies developed by team members, including repayment plans, workout structures, and other solutions for past-due borrowers.
• Monitor reporting for active and recently resolved residential and commercial loans to maintain accurate records and support compliance with credit reporting standards.
• Lead foreclosure actions for accounts with limited resolution options, ensuring documentation is complete and loan system information is updated correctly.
• Coordinate with outside and internal legal partners on litigation and foreclosure matters, and represent the institution at hearings or proceedings when required.
• Oversee real estate owned and foreclosed asset activity, including property inspections, upkeep coordination, and tracking of tax and insurance obligations.
• Supervise collections staff, provide direction on daily priorities, and support strong performance across the function.
• Work collaboratively with colleagues across the organization to advance departmental objectives and contribute to broader portfolio management goals.
• Participate in ongoing development activities such as training sessions, meetings, and industry seminars, while taking on additional assignments as needed.

Requirements

• At least 5 years of experience in collections, credit, mortgage servicing, banking, loan workouts, or a closely related area.
• Strong working knowledge of residential mortgage and commercial loan collection practices, delinquency management, and foreclosure procedures.
• Understanding of banking compliance requirements, including fair credit reporting expectations and broader regulatory standards.
• Ability to interpret financial information and apply sound judgment in credit-related decision-making.
• Demonstrated leadership capability, with prior experience overseeing staff or guiding the work of others preferred.
• Effective written and verbal communication skills, with the ability to work constructively with borrowers, attorneys, and internal stakeholders.
• Strong analytical, organizational, and problem-solving skills in time-sensitive and sensitive borrower situations.
• Bachelor’s degree in finance, business, accounting, or a related field preferred, or an equivalent combination of education and relevant experience.

Benefits

• Medical, vision, dental, and life and disability insurance available to contract/temporary professionals.
• Hired contract/temporary professionals are eligible to enroll in the company 401(k) plan.

For more information, visit roberthalf.gobenefits.net.