Special Assets Collections Team Leader

About the role

This position involves implementing and executing the collection/recovery process for assigned portfolios, providing leadership and direction, and managing a team to meet loss, recovery, and delinquency goals.

Responsibilities

• Execute the collection process in a fast-paced environment
• Ensure assigned accounts are worked based on individual goals and objectives
• Schedule collection groups to meet organizational needs and peak times
• Negotiate with clients according to established timelines, promoting positive relationships and reducing delinquencies
• Manage teammates' career paths by hiring, coaching, rating performance, and disciplining
• Track daily performance and make recommendations for improvement
• Identify underperforming teammates and coach accordingly
• Communicate with leaders across departments to discuss past due accounts, losses, and other issues
• Review and manage repossessions, charge-offs, and account changes according to policy guidelines
• Mentor new leaders in Client Default Solutions to enhance their proficiency
• Support the implementation of strategic and system-related changes

Requirements

• Bachelor’s degree or equivalent education and related training/experience
• Five years of experience in collections or equivalent supervisory experience
• Excellent verbal and written communication skills
• Excellent decision-making and problem-solving skills
• Strong analytical skills
• Proficiency in basic computer applications (Microsoft Office)
• Ability to travel, occasionally overnight

Qualifications

• Expert knowledge of all collection policies, procedures, and processes
• Knowledgeable of collection practices and federal/state regulations and laws (FCRA, FDCPA, TCPA)

Skills

• Leadership abilities
• Time management and organizational skills
• Skilled in recommending operational and process improvements

Benefits

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, including medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan. Vacation, sick days, and paid holidays are also provided. Additional benefits may vary depending on the position and division.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.