Spec, Field Service

About the role

The Field Service Technician is a key customer facing position that represents the Vantive brand in clinical and hospital settings. This position manages an assigned territory and travels to perform installation, repair, preventative maintenance, training, and other services on a variety of electro-mechanical medical devices.

Responsibilities

• Perform installation, calibration, preventive maintenance, and repairs on a wide range of electro-mechanical medical equipment, ensuring compliance with SLAs, quality standards, and safety protocols.
• Diagnose and resolve equipment failures, identifying root causes and implementing corrective actions using analytical and technical skills.
• Manage service territory by scheduling service calls, preventive maintenance, and travel efficiently to meet SLA commitments.
• Maintain accurate documentation of service activities, maintenance records, and inventory transactions; ensure test equipment is calibrated and functioning properly.
• Plan and order necessary parts for service and maintenance, maintaining proper inventory control.
• Provide training and guidance to customer personnel on equipment operation, maintenance procedures, and inspection techniques.
• Communicate effectively with customers regarding service status, arrival times, and issue resolution to maintain strong relationships and customer satisfaction.
• Represent the company professionally through positive attitude, appearance, and engagement with customers and colleagues.
• Mentor and support other service technicians; contribute to departmental meetings, training events, and knowledge sharing through troubleshooting guides and best practices.
• Contribute to team and organizational success by mentoring peers, sharing best practices, recommending service improvements, and keeping leadership informed of operational needs and challenges.
• Participate in installation projects, field actions, and assigned initiatives; may lead projects as needed.
• Ensure proper handling of delicate components and adherence to hospital regulations and environmental, health, and safety policies.
• Manage travel to clinical and stakeholder sites for technical support, training, and meetings.
• Demonstrate interpersonal skills that embrace Vantive’s cultural values of Care, Own it, Trust and Innovate.
• Perform other duties as assigned.

Qualifications

• Experienced in biomedical engineering, including installation, maintenance, and repair of medical devices, with the ability to diagnose issues, perform mechanical adjustments, and apply independent judgment to resolve complex equipment problems in compliance with safety and regulatory standards.
• Demonstrated ability to work independently to effectively manage assigned territory.
• Strong interpersonal skills with the ability to maintain a high level professional and courteous conduct with peers, internal and external customers.
• Excellent verbal and written communication skills required.
• Proficiency in Microsoft Office tools (Outlook, Word, Excel, Visio, Project, PowerPoint).
• Able to work in healthcare environments while adhering to PPE protocols (e.g., gowning, mask), and meet the physical demands of the role including standing, kneeling, bending, and regularly lifting up to 50 lbs, with occasional heavier lifting using appropriate aids.
• Able to work in a travel-intensive role, including overnight stays; willing to drive long distances or fly as required.
• Valid driver’s license required.
• Demonstrates alignment with Vantive’s cultural values: Care, Own it, Trust, and Innovate.

Education and Experience

• Associate’s degree or higher in Biomedical Engineering, Electrical/Electronic Engineering, Computer Science, or a related technical field.
• OR associate’s degree or higher in non-related field with 3+ years of electro-mechanical troubleshooting experience.
• OR Biomedical Engineering Technology (BMET) certification with 3+ years of electro-mechanical troubleshooting experience.
• OR completion of a U.S. military electrical or electrical biomedical equipment technology program.
• Previous field service experience is strongly preferred.

Pay

The estimated base salary for this position is $60,000 - $75,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors.

Benefits

US Benefits at Vantive - This is where your well-being matters. Vantive offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical, dental and vision coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Aon Pooled Employer Plan (“Aon PEP”), Vantive’s 401(k) retirement savings plan, to help you prepare for your future. The Aon PEP is designed to help improve retirement outcomes by providing retirement resources more efficiently. The plan offers a robust set of investment options, financial education, and a suite of resources to support your retirement goals. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Vantive’s US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Vantive

Equal Employment Opportunity

Vantive is an equal opportunity employer. Vantive evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Recruitment Fraud Notice

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