Speaker Operations Manager - Shoptalk

About the role

Hyve organizes the world's fastest-growing B2B events, including Shoptalk and Groceryshop. The Speaker Operations Manager delivers a seamless end-to-end experience for speakers across the event lifecycle, acting as primary point of contact, managing communications, agendas, assets, event technology, and onsite support.

Responsibilities

• Manage the speaker onboarding process and act as the main point of contact for speakers and their teams throughout the event cycle.
• Write and send scheduled speaker communications and manage the speaker inbox, responding promptly to queries.
• Collect and distribute speaker assets, ensuring all information is accurate and shared with relevant teams.
• Work closely with the Content team to maintain internal documentation and manage agenda updates throughout the planning cycle.
• Keep the event website, speaker pages, and onsite event app up to date with agenda and speaker information.
• Collaborate with the Marketing team to proof speaker campaigns and coordinate promotional assets.
• Organise speaker gifts.
• Coordinate speaker presentations with AV suppliers and provide information for onsite event systems.
• Create Run of Show documents and brief Stage Managers ahead of the event.
• Travel to events to manage the onsite speaker experience, including speaker check‑in, the Speaker Lounge, and speaker logistics.
• Coordinate temporary staff to ensure a professional and welcoming speaker environment.
• Deliver an exceptional level of service to all speakers, ensuring their experience is smooth, professional, and enjoyable.

Skills & Experience

• Experience in event operations, conference production, or stakeholder management.
• Excellent organisation and project management skills with the ability to manage multiple deadlines.
• Strong written and verbal communication skills.
• Exceptional attention to detail and a proactive approach to problem solving.
• Confidence building relationships with senior stakeholders and working collaboratively across teams.
• A customer‑focused, adaptable mindset with a willingness to travel to support onsite event delivery.

Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) with company match.
• Annual performance bonus.
• Generous paid time off and company holidays.
• Flexible working arrangements.
• Apple laptop and home office equipment.
• Learning and development opportunities.
• Employee Assistance Program.
• Opportunity to work on Shoptalk and Groceryshop, two of the world's most influential retail events, alongside an ambitious, collaborative team.

Pay

$65,000–$70,000 base salary plus annual performance bonus.

Schedule

Location: New York City preferred; remote candidates in the Northeastern United States considered. Working Hours: primarily East Coast business hours. Travel: regular domestic and international travel required to support Shoptalk, Groceryshop, and other RetailTech events, plus occasional team meetings and planning sessions.