Spanish Speaking Resource Manager

About the role

The Resource Manager designs, manages, and strengthens client education programs and services at A Woman's Concern. These resources educate, encourage, and support clients and their families by connecting them with practical tools, services, and guidance that help them build strong parenting skills. This role connects clients with external community services by expanding opportunities for collaboration with Lancaster County agencies that support client well-being. The role also offers internal case management for clients and supports the medical and administrative teams. As a member of the Education Leadership Team, the Resource Manager collaborates with Directors and Department Heads to respond to the changing needs of clients.

Our vision statement is to create a community where families are strong and life is cherished. We provide an open door and inviting space to all women in need of resources related to pregnancy, parenting and sexual health and empower families with focused classes, dedicated support, and material assistance to uphold the value of every human life. Our center provides prenatal and parenting education, community referrals, emergency material assistance, post-abortion care, and sexual integrity education.

Responsibilities

• Develop and maintain a community resource network that provides clients and families with additional support opportunities.
• Maintain internal resource library.
• Keep client advocates trained and updated on community programs that could provide additional support to our clients.
• Create community partner programs with clearly defined criteria that allow approved partners to provide on-site educational opportunities for clients.
• Increase community awareness of A Woman's Concern's name, mission, and services to support referral growth among clients in need of medical and educational services.
• Track referrals generated through phone calls, in-person conversations, direct mail, and other outreach opportunities.
• Seek and attend community events that meet organizational objectives.
• Continuously evaluate referral sources to ascertain their alignment with our core values and mission.
• Review and enhance the education intake program known as Navigation.
• Provide leadership and ongoing ownership of the Navigation program and process, refining it to offer distinct experiences for clients referred from medical services and clients