Spanish Medical Interpreter

About the role

Provides accurate interpretation and translation of critical medical information in direct service to physicians and/or other health care providers who are seeing patients who cannot speak or understand English, when specifically required by the provider.

Kintegra Health is a community‑sponsored, family‑centered provider of health care, health education and preventive care services without regard to the ability to pay. Its organizational goals are to provide continuing comprehensive and accessible primary care services to individuals and families of all economic levels within the counties served; to meet physical and social health needs through timely diagnostics, treatment and referral; to emphasize preventive care via patient and community education; and to employ an interdisciplinary team approach with other community providers for a cost‑effective continuum of care.

Responsibilities

• Precisely and accurately interprets critical medical advice and information given by the provider into equivalent terminology in the patient’s native language
• Encourages communication between patient and health care team to build rapport and ensures that the listener understands the message
• Assists in translating medical text from English on behalf of internal and external customers; may translate patient education information as specifically requested
• Assists with patient follow‑up as necessary, to include contacting patients with appointment reminders, notifying patients of lab results, and completion of medical paperwork, including but not limited to registration documents, sliding scale and charity care applications
• Understands cultural gaps and explains any cultural gap to medical professionals that may interfere with compliance or understanding
• Collaborates with Medical and Behavioral Health Teams on marketing and community outreach events
• Coordinates outreach efforts by working collaboratively with community partner organizations, local churches, labor groups and other community entities
• Participates in outreach, community events and other activities (internal and/or external)
• Demonstrates concern for the rights, privacy and confidentiality of patients and others
• Understands the urgency of customer needs and responds quickly
• Demonstrates effective communication recognizing diversity among age groups, cultures, and educational levels

Requirements

Education: High School diploma or equivalent required

Experience: One – two years’ experience with medical interpreting preferred

Qualifications

• Patient First – An approach to care that holds primary, the well‑being and desires of the patient
• Build not Blame – Focusing first on finding fault with the process rather than the person
• Integrity and Honesty – Fostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources judiciously for both internal and external customers
• Cooperation and Flexibility – Related to an internal belief that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description
• Culturally Sensitive – Always working toward increasing one’s ability to understand, communicate with, effectively interact and care for people across cultures