Spanish Interpreter - CDSA

About the role

The North Carolina Early Intervention Section (NCEI) is a part of the N.C. Division of Child and Family Well-being. It is the lead agency for the N.C. Infant-Toddler Program (ITP).

Responsibilities

• Interprets and translates initial requests, both on the phone and in person, for assistance, and provides communication for non-translating staff and the public.
• Schedules appointments, answers questions, and coordinates additional services or requests.
• Translates written materials and forms such as brochures, educational information, and directions and assists with forms completion when requested.
• Accompanies staff on field/virtual visits which may include staff representing county departments in planning, administration, child protective services, medical providers, or workforce initiatives.
• Gathers materials for clients which will assist them in meeting their objectives or in obtaining assistance.
• Maintains information, data, or other materials on clients as necessary.
• Captures and performs a variety of administrative duties to support the department and staff.
• May be required to support enrollment and eligibility activities performed in the NC FAST system.
• May be required to staff shelters in the event of a disaster.
• Responds in cases of urgent and/or emergent events that require public health interventions.

Requirements

• Minimum of two years of related experience and fluency in English and interpreting skills in Spanish.
• Associate's degree in a related field. Combination of relevant education and relevant experience accepted?
• Must be able to pass County’s certification exam if assignment is in the Health department.
• Requires a valid North Carolina or South Carolina Driver's License.
• Annual Motor Vehicle Record (MVR) check.

Qualifications

• Bachelor's degree in a related field preferred.
• Knowledge of Professional appearance, speech, and presentation skills.
• Knowledge of structure and content of the English and Spanish languages.
• Knowledge of principles and processes for providing customer and personal services.
• Knowledge of client/patient privacy and confidentiality practices.

Skills

• Translating from Spanish to English and English to Spanish.
• Managing multiple tasks.
• Active Listening.
• Talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents.
• Communicating effectively in writing as appropriate for the needs of the audience.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Benefits

Mecklenburg County employees may be required to assist in emergency and/or disaster situations.

Pay

Pay Range: $20.00-$24.71/hour. Pay rates are based on education, skill, experience level and internal equity.

Schedule

Not specified.