Spanish Interpreter

About the role

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics, and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses, and therapists help patients achieve outstanding clinical outcomes.

Mission: Restoring hope and freedom through rehabilitation.

Employment Value Proposition: Mary Free Bed takes pride in a values-based culture: Focus on Patient Care; Clinical Variety and Challenge; Family Culture; Trust in Each Other; A Proud Tradition.

Performs Spanish certified medical interpretation and translation between medical staff, patients, and families. Coordinates the provision of certified medical interpretation and translation services for all rehabilitation hospital service lines.

Responsibilities

• Adheres to the NCIHC (National Council of Interpreters in Health Care) Code of Ethics
• Assists with scheduling and other tasks during down time
• Understands and communicates to staff the proper use of interpreting services and tools
• Knows how to use and locate interpretation tools (iPad, phones, etc.) that the hospital service lines use to ensure communication needs of patients are being met
• Maintains or exceeds productivity expectations
• Maintains policies and procedures related to interpreter and translation services
• Follows the Mary Free Bed Standards of Behavior
• Uses all technology available to meet the interpretation needs of the patients for all hospital service lines

Customer Service Responsibilities: Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. Consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Quality Improvement Responsibilities: Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Qualifications

Essential

• Demonstrated ability to interpret for multiple medical disciplines for patients/families from English to Spanish and vice versa
• Two-year associate’s degree in Business, Finance, Health Care and/or a minimum of two years of experience in both professional and hospital interpreter services
• Completion of a 40-hour healthcare interpreter training class
• Competency in Microsoft Office Suite and ability to quickly adapt to new technology
• Able to work independently at a high level of efficiency
• High emotional intelligence to manage dynamic social interactions
• Detail-oriented
• Highly organized to handle multiple tasks throughout the day
• Outstanding written and oral communication skills, understanding and effective use of both verbal and non-verbal communication
• Ability to assist with daily interpreter reports to assure coverage and prevent double-bookings/late cancellations
• Maintain the highest standards of honesty, integrity, and proactive communication
• Active listening skills, ready availability, and high visibility
• Proactive and ongoing personal skill development

Preferred

• Ability to obtain CCHI certification within 1 year of employment

Physical Requirements

• Remain in a stationary position — Occasionally (Less than 1/3)
• Traverse or move around work location — Frequently (1/3 to 2/3)
• Use keyboard — Frequently (1/3 to 2/3)
• Operate or use department specific equipment — Frequently (1/3 to 2/3)
• Ascend/Descend equipment or ladder — Occasionally (Less than 1/3)
• Position self to accomplish the Essential Functions of the role — Frequently (1/3 to 2/3)
• Receive and communicate information and ideas for understanding — Majority (More than 2/3)
• Transport, position, and/or exert force up to 10 pounds — Frequently (1/3 to 2/3)
• Transport, position, and/or exert force up to 25 pounds — Occasionally (Less than 1/3)

Schedule

Part-Time, 20 hours per week; Monday – Friday, 3:00 pm to 7:00 pm.

Pay

Compensation based on experience, starting from $23.45 per hour.