Spanish Bilingual Remote Customer Service Representative

About the role

Vimo is hiring Remote Customer Service Representatives to join our team. As a Remote Customer Service Representative, you'll deliver an amazing customer experience and help simplify the process of finding and enrolling in health insurance. Vimo operates award-winning cloud-based enrollment tools serving state-based exchanges, brokers, insurers, and consumers, with the largest state-based marketplace footprint in the country.

Responsibilities

• Handle inbound and outbound calls to deliver the highest level of customer service
• Manage customer accounts and provide technical support
• Perform application data entry and handle online chat inquiries
• Interpret and follow defined procedures and policies
• Use creative problem-solving skills to address customer needs
• Demonstrate flexibility and adaptability to changing projects and updates
• Manage time and tasks effectively, including multitasking and prioritization
• Complete extensive self-study, training, and testing; pass required exams to proceed through training and certifications
• Adhere to regulated guidelines for communications via all channels

Requirements

• 18 years of age or older
• Complete a background check and drug test within 3 days
• Dedicated, private, and secure workspace
• Personal device with a functioning camera required for the Training Period
• Committed to full attendance for the paid 3-week Training period
• Minimum internet speed of 100 mb/s with ethernet
• Cable/Fiber Broadband Internet with a hard-wired ethernet connection (mobile internet, satellites, Wi-Fi, or Wi-Fi adapters/extenders are not compatible)

Qualifications

• Moderate to advanced computer skills
• High level of comfort learning new technology
• High level of professionalism
• Excellent verbal and written communication skills
• Comfortable working from home
• Self-motivated and success-driven

Preferred Experience

• Previous experience in customer support or technical support role
• Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
• Previous experience in a Call Center
• Familiarity with CRM systems and practices
• Spanish Bilingual (a plus)

Pay

$19.00/hr, plus performance incentives.

Schedule

Full-Time, Seasonal role with a paid 3-week Training period.

Benefits

• Paid Training
• Performance and attendance-based incentives in addition to base pay
• Convenience of working from home
• Collaborative and supportive team environment
• 401K Match
• Individual Coverage HRA (ICHRA)
• Paid time off (PTO)