Spanish Bilingual Inbound Customer Service Representative- Remote

About the role

The Contact Center Agent I - Bilingual will be responsible for providing courteous and efficient service to Credit Union employees and members. They will also be accountable for meeting performance targets and advancing through the career path.

Responsibilities

• Takes incoming calls from members.
• Navigates tools and resources to properly address member inquiries.
• Maintains a high level of service with members and meets performance targets.
• Maintains composure and demonstrates a calm, professional position while adapting to difficult situations.
• Develops and maintains productive working relationships with team members.
• Promotes and maintains a positive, professional image of Velera's Call Centers.
• Participates in product and procedure training.

Requirements

• High school diploma or equivalent.
• Some post-high school education desirable.

Qualifications

• Basic Computer Skills using Word, Excel, Outlook.
• Strong customer service skills.
• Clear verbal communication, written communication, and reading comprehension in English.
• Ability to accurately interpret information and demonstrate problem-solving and analytical thinking skills.

Skills

• Knowledge of Velera’s organization and products.
• Product knowledge including Memberview, Shared Branch, Hot Card, Connex Card Support, MS Custom, Call Center Console or Springboard.

Benefits

• Pay Rate: $18.41/hr
• Additional compensation opportunities may be available through performance bonuses, shift differentials, and language differentials.
• Great Work/Life Benefits:
• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care
• Community Volunteer Time Off
• 12 Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and Well-being: Employee Assistance Program (EAP)
• Wellness program

Pay and Schedule

• Regular schedule: 5-8 hours per shift.

Benefits

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
• Velera is an Equal Opportunity Employer.
• Velera is an E-Verify Employer.