Spaceport Operations Technician - Night Shift

Responsibilities

• Oversee overnight operations for Starbase residents and traveler hotel accommodations
• Answer guest and resident questions while maintaining knowledge of the Starbase property and services
• Relocate guests and residents to alternate units when issues cannot be resolved
• Conduct daily inspections of rooms, homes, Airstreams, public areas, and surrounding roads to ensure cleanliness and check-in readiness
• Perform housekeeping functions and maintain high standards of cleanliness across all guest-facing spaces
• Collaborate with Facilities and Housekeeping to escalate and track maintenance needs
• Manage Tesla staging, approve/deny reservations, and coordinate airport shuttles and LotX routes
• Update driver metrics in PowerBI and support on-site transportation operations as needed
• Monitor and respond to the Starbase living inbox, Tesla reservation inbox, Switch reservations, and Jira tickets
• Monitor the on-call phone and Starbase Neighbors team chat, and handle urgent communications
• Communicate with residents regarding services and changes, and document shift activities through reports and pass-downs
• Drive continuous improvement by identifying and implementing operational or guest experience enhancements
• Support team training, mentoring, and general operational needs during 3rd shift

BASIC QUALIFICATIONS

• A high school diploma or equivalency certificate
• 1+ years of hospitality, facilities, custodial, or operations experience

PREFERRED SKILLS AND EXPERIENCE

• Strong organizational and time management skills with the ability to prioritize multiple tasks
• Demonstrated ability to uphold high standards of cleanliness, functionality, and guest satisfaction
• Effective communicator with the ability to work independently in a fast-paced environment
• Comfortable identifying issues, submitting tickets, and proactively driving solutions

ADDITIONAL REQUIREMENTS

• Must be available to support overtime and occasional weekend events as needed
• Must be able to work the following night shift: F-M, 6:00 PM to 6:00 AM
• Stand: Up to 6 hours per day
• Sit: Up to 6 hours per day
• Push/Pull: Up to 50lbs. (unassisted) 2 hours or longer per day
• Overhead reach: Up to 1 hour per day
• Walk: Up to 3 hours per day
• Lift/Carry: Up to 25lbs. (unassisted) 2 hours or longer per day
• Climb (ladder/stairs): Up to 1 hour per day
• Kneel/Crouch: Up to 1 hour per day
• Upper body twist: Up to 1 hour per day
• Ability to work at temperatures over 80 degrees up to 3 hours per day
• Candidate must be capable of safely performing the physical requirements of the job listed in the job description. Candidate may be required to complete a pre-employment questionnaire and/or physical to confirm these capabilities, which may include a medical history review

ITAR REQUIREMENTS

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.