Spa & Retail Associate Seasonal PT

About the role

This role is responsible for the customer experience at the Four Seasons retail store and will also work in the Spa. Ensuring our guests have a smooth shopping and checkout experience.

Responsibilities

• Customer Service: Greet and assist customers in a friendly and professional manner. Help customers select products that suit their preferences.
• Product Knowledge: Maintain a deep understanding of the product range and brand lifestyle culture. Provide detailed information about the products to customers, answering any questions regarding products or equipment.
• Sales: Actively contribute to achieving sales targets. Upsell and cross-sell products while maintaining a high standard of service.
• Store Presentation: Ensure the store is always clean, organized, and visually appealing. Regularly check stock levels and communicate with the team regarding replenishment needs.
• Cash Handling: Accurately process sales transactions, handle cash and card payments, and issue receipts.
• Stock Management: Assist in stock receiving and inventory control. Ensure that stock is stored correctly and that products are rotated.
• Customer Relations: Build and maintain positive relationships with customers, ensuring they leave the store satisfied and likely to return.
• Brand Representation: Uphold the values and standards of the Four Seasons brand in every interaction with customers.

Requirements

• Minimum 1+ years in guest/customer service role, luxury retail experience preferred.
• Passion for ski culture, luxury retail clothing and customer service.
• Strong guest service experience and the ability to work well and maintain organization in a fast-paced environment.
• Requires knowledge of the ability to operate computer equipment, POS system and Microsoft applications.
• Ability to stand for 8 hours and lift up to 50lbs.
• Fluency in English is required for this location and this job requires applicants to have current work authorization in the United States.

Qualifications

• High school diploma or equivalent.
• Must have weekday availability.

Skills

• Excellent customer service skills.
• Knowledge of the Four Seasons brand and values.
• Ability to work in a fast-paced environment.
• Basic computer skills including Microsoft Office.

Benefits

We offer a competitive wage of $25.75 per hour plus commissions, Winter Season Lifestyle Benefit, Merchant Pass, 401k participation with company matching program, and an Employee Cafeteria for meals. We also provide opportunities for personal growth and development within the Four Seasons family.

Pay

$25.75 per hour plus commissions

Schedule & Hours

This is a seasonal position. Must have weekday availability. A successful candidate will have a flexible schedule, and the ability to work morning, afternoon and evening shifts, weekends, and holidays.

What We Offer

• Wage is $25.75 per hour plus commissions
• Winter Season Lifestyle Benefit
• Merchant Pass
• 401k participation with company matching program
• Employee Cafeteria available for meals

Learn More

To learn more about what it is like to work at Four Seasons Resort and Residences Vail, visit us: http://fourseasons.com/vail/phots-and-videos/

Four Seasons is an Equal Opportunity, Affirmative Action employer.

EEOC is The Law

To access the 'EEOC is The Law' Information poster please visit this website: https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf