Spa Leader

Position Summary

The Spa Manager leads the Spa and Salon services and retail staff in the promoting and providing of sales, services, and products that exceed customer expectations. They drive revenue and oversee the department’s operations, financial levels, and ensures excellent customer service. They are responsible for the overall direction, coordination, and supervision of the Life Spa Department team members. They also provide leadership for the department in the fulfillment of Life Time's mission statement.

Job Duties And Responsibilities

• Provides weekly or monthly coaching sessions to develop, support and educate team members while building a strong professional relationship to ensure high team member retention
• Maintains the LifeSpa profit and loss statement and makes necessary adjustments based on budgetary guidelines
• Utilizes customer service and communication skills to develop strong relationships with members and connect and educate them on our industry leading salon and spa services and products
• Works the coordinator desk for 18-20 hours to provide in-the-moment coaching and business building best practices with the team

Position Requirements

• A High School Diploma or GED
• 1 to 2 years of experience in Salon, Spa, Hospitality or Retail Leadership
• Experience with Microsoft Office such as Word, Excel, Outlook and PowerPoint
• Spa Manager Certification
• Appropriate State/County/City Licenses, as required by law

Preferred Requirements

• Experience in administrative or operational and computer skills

Pay

This is a salaried position starting at $63,800.00 and pays up to $87,700.00, based on experience and qualifications. In addition, this role is eligible for bonuses based on performance metrics.

Benefits

• All team members receive the following benefits while working for Life Time: A fully subsidized membership, Discounts on Life Time products and services, 401(k) retirement savings plan with company discretionary match (21 years of age and older)
• Paid sick leave where required by law
• Full-time Team Members are eligible for additional benefits, including: Medical, dental, vision, and prescription drug coverage, Short term and long term disability insurance, Life insurance, Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave, Deferred compensation plan, if the team member meets the required income threshold

About Life Time

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.