Spa Houseperson Attendant

About the role

Seamlessly blending alpine style with the luxury amenities of a world-class resort, we offer rustic elegance in a pristine natural setting. All of it infused with a delightful “cosmopolitan-ality” that has become a signature of our resort.

Responsibilities

• Be on time for each shift and flexible with your schedule, supporting the needs of the spa.
• Clean treatment rooms and public spaces using a vacuum cleaner, broom, cloths, mops, sponges, brushes, and/or cleaning agents.
• Empty trash throughout the spa, wiping down trash cans as needed.
• Pick up and restock towels, straighten chairs throughout the indoor and outdoor pool areas.
• Break down coffee and water stations after the spa and fitness center have closed.
• Maintain a safe, clean and well-organized spa environment through consistent monitoring of the facility.
• Clean steam rooms and saunas nightly.
• Engage with guests and actively promote the spa, treatments, services, sessions and retail as well as programs, promotions and/or discounts available.
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
• Provide accurate, appropriate and immediate responses to all requests and ensuring complete guest satisfaction.
• Possess ability to work without direct supervision.
• Maintain a positive attitude and contribute toward a quality work environment.
• Aid in all areas of spa operation as requested by management.
• Maintain personal appearance and grooming standards consistent with company standards.

Qualifications

• Education: High School Diploma or General Education Degree (GED) is preferred.
• Training and Experience: Previous housekeeping or professional cleaning experience required. Minimum one-year experience providing customer service in a high-end fitness center or luxury spa environment, a plus.
• Excellent personal appearance, good communication skills and a friendly, congenial personality is a must.

Skills

• Communication - Ability to effectively present information and respond to questions from managers, employees, members and the general public.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Knowledge of principles and processes for providing customer and personal services.
• Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
• High Work Standards - Sets high standards of performance; assumes responsibility and accountability for successfully completing assignments or tasks with a high degree of attention to detail.
• Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.

Benefits

• Comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, wellness programs, wonderful hotel discounts and much more.

Pay

$20 to $22.00 per hour

Schedule

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.

Related Functions

• Communication - Ability to effectively present information and respond to questions from managers, employees, members and the general public.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Knowledge of principles and processes for providing customer and personal services.
• Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
• High Work Standards - Sets high standards of performance; assumes responsibility and accountability for successfully completing assignments or tasks with a high degree of attention to detail.
• Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.

Minimum Qualifications

• Education: High School Diploma or General Education Degree (GED) is preferred.
• Training and Experience: Previous housekeeping or professional cleaning experience required. Minimum one-year experience providing customer service in a high-end fitness center or luxury spa environment, a plus.
• Excellent personal appearance, good communication skills and a friendly, congenial personality is a must.

Environmental Conditions

• One on one, and small group, interactions throughout the spa facility.
• The noise level in the environment is moderate.