Spa Front Desk- Sales Associate

Pay

$15–$16 per hour, 10% commission on retail sales, earn up to $260 per month ($3,120+ per year) in membership sales commission alone, unlimited earning potential — the more memberships and retail you sell, the more you make.

About the role

As a Sales & Customer Experience Representative (Experience Guide), you are the face of our boutique and a key driver of revenue. You’ll combine hospitality and sales skills to deliver an exceptional experience while driving performance.

• Welcome guests and create a warm, elevated first impression
• Customize each guest’s massage experience
• Educate guests on enhancements, memberships, and retail products
• Confidently recommend memberships to support long-term wellness
• Book appointments and manage the front desk flow
• Handle checkout and ensure a seamless guest journey

Who we’re looking for

• Is naturally outgoing and confident
• Knows how to build rapport and guide conversations toward a sale
• Has experience in retail, membership sales, hospitality, or commission-based roles
• Enjoys working toward goals and being rewarded for performance
• Is detail-oriented and thrives in a fast-paced environment
• If you’ve successfully hit sales targets before, we want to talk to you.

Benefits

• Paid training
• 10% retail commission on top of hourly pay
• Paid Time Off
• Free massages
• Friends & Family discounts
• Employee discounts
• Dental and Vision insurance
• Beautiful, aesthetically inspiring work environment
• Positive, supportive team culture
• Snacks, coffee, and tea in the breakroom

Job summary

The Experience Guide is responsible for delivering an exceptional guest experience while driving sales of enhancements, memberships, retail, and gift cards. This role ensures smooth daily operations of the boutique, maintains front desk standards, books appointments, promotes services, and handles guest transactions. You’ll embody The NOW brand truths: Live in the NOW, Kindness is Magic, Care for Those Who Care for Others, Authenticity Always.

Key responsibilities

• Deliver top-level service to guests and team members
• Warmly greet and check in guests
• Actively drive membership, enhancement, retail, and gift card sales
• Educate guests on services and products
• Accurately book, edit, and cancel appointments
• Open and close the boutique following SOPs
• Resolve guest concerns professionally
• Maintain reception and guest areas to brand standards
• Collaborate with leadership to improve performance and innovation

Requirements

• Sales and customer service experience required
• Strong communication and listening skills
• Comfortable recommending products and closing sales
• Positive, enthusiastic attitude
• Strong problem-solving abilities
• Team-oriented mindset
• Detail-focused and efficient
• Health and Wellness industry experience preferred

Why join The NOW?

The NOW Massage is built on the belief that self-care is essential — not a luxury. That philosophy applies to both our guests and our team. We are committed to creating a workplace rooted in: Presence, Kindness, Support, Authentic communication. This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.