Spa Front Desk Host
About the role
You are the foundation of our organization's success. An expert in creating a world‑class guest experience in our shops, you deliver this experience by connecting with our guests, sharing product recommendations, anticipating customer needs, and resolving all questions.
Responsibilities
- Provide high‑level customer service and hospitality to clients
- Educate clients on current promotions, memberships, packages, and future appointments
- Assist with re‑stocking products
- Help with daily shop tasks and projects
- Maintain a positive attitude and take initiative
- Work as a cohesive team with all Heyday staff members
- Assist with the training and coaching of new hires for the Host team
- Maintain the distinct Heyday aesthetic, appearance, atmosphere, and culture
Qualifications
- Outstanding customer service and problem‑solving skills
- Confidence when recommending memberships, packages, and product
- Ability to prioritize and multi‑task within a fast‑paced environment
- Initiate tasks and perform duties without direction
- Excellent communication skills and ability to work with a wide range of personalities
- Superior organizational skills
- Flexibility to work a non‑traditional schedule—including weekends, opening shifts, and closing shifts
About Heyday
Heyday is a fast‑growing skincare brand transforming the facial experience. With over 1 million facials performed in the past ten years, the company emphasizes personalized skincare, community, and a growth‑oriented workplace. Recognized as “Best Facial” by New York Magazine and Cosmopolitan, Heyday focuses on building a passionate team dedicated to helping others feel confident on their skin journey.
Pay
Compensation: $19 per hour (part‑time).
Schedule
Requires flexibility for non‑traditional hours, including weekends, opening shifts, and closing shifts.