Spa Concierge/Receptionist

Job Duties And Responsibilities

• Greet guests warmly upon arrival and ensure a welcoming, professional environment.
• Manage all spa reservations, including scheduling appointments, confirming bookings, and adjusting changes as needed.
• Answer phone calls, emails, and inquiries related to spa services, pricing, and availability.
• Provide accurate information on treatments, therapists, and spa policies to guests.
• Process payments, handle billing inquiries, and maintain accurate client records using spa management software.
• Promote and upsell spa services, packages, and retail products to enhance the guest experience.
• Aid in maintaining cleanliness and organization in the reception and retail areas.
• Cook up with spa therapists and management to ensure a seamless guest experience and efficient workflow.

Education And Experience

• A high school diploma or equivalent is required.
• Previous experience in a customer service, hospitality, or receptionist role is preferred.
• Experience in a spa, salon, or wellness environment is a plus.
• Familiarity with spa booking software and point-of-sale systems is preferred.

Knowledge, Skills And Abilities

• Exceptional customer service and communication skills.
• A friendly, professional, and polished demeanor.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Basic math skills and comfort with handling cash and electronic payments.
• Proficiency in Microsoft Office and booking/reservation platforms.
• The ability to maintain discretion and confidentiality with client information.
• Flexibility to work weekends, holidays, and varied shifts as needed.

About the Role

The Spa at Woodcliff / Schulte Hospitality Group is seeking an energetic, experienced, and hands-on Spa Concierge/Receptionist to join their team. SHG is committed to fostering an inclusive workplace that values employee development and growth.

Benefits

• Rewarding, fun, and flexible work environment.
• Exciting perks such as free telemedicine and virtual mental health care access, multiple health insurance and life insurance options, a robust 401(k) plan with company match, paid parental leave, paid time off, holiday pay, pet insurance, and an Employee Assistance Program.
• Discounts on event tickets, electronics, gym memberships, and more through the Schulte Savings Marketplace.

Pay

The compensation range for this position is $17.50 per hour.

Schedule

Shifts may vary and may include weekends and holidays.