Spa Attendant

Responsibilities

• Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful, and professional attitude with all guests and team members.
• Initiate and engage in conversations in a professional and friendly manner.
• Oversees attendant/receptionist employee relations, training, product levels, service standards and linen running for both male and female spa facilities.
• Holds attendant staff and receptionist staff accountable for the Spa SOP standards of cleanliness and service.
• Works with management to ensure all linen, spa, and fitness inventory are at proper par levels.
• Ensures confidentiality with respect to guest and employee information.
• Aids Spa Attendants and Receptionist with guest experience, answering telephones, checking in guests, making reservations, providing tours and maintaining daily cleanliness of facility during operating hours.
• Aids supervisors in creating schedules to ensure appropriate staffing levels according to business volumes, i.e. special events, holidays, weekends, groups, etc.
• Acts as a resource between employees and spa manager to resolve work related conflicts.
• Reviews and determines appropriate resolution ensuring policy and procedures are consistently followed.
• Handles guests with problems prior to a supervisor intervention.
• Maintains knowledge and understanding of treatments/physiological effects/contraindications.
• Maintains spa facility by performing necessary housekeeping duties (picking up towels, cups, shower & bathroom area, vanity area and all surrounding areas).
• Upholds spa décor by maintaining the set-up and cleanliness of the area.
• Provides beverage service to all guests.
• Assists in all areas of the spa operation as directed by management.

Qualifications

• Previous Spa experience (recommended 1-2 years minimum).
• Must be able to read, write and interpret Spa related terminology including the various treatment modalities, equipment, and products.
• High school diploma or equivalent.
• Excellent reading, writing, and oral proficiency in the English language.
• Energetic, forward thinking, and creative individual with high ethical standards and an appropriate professional image.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.