Spa Associate

Schedule

• Flexible shifts
• Day shift
• Night shift (Required)
• Monday to Friday
• Weekends (Required)
• Part Time Positions Available
• Hourly wage plus unlimited sales commissions
• Paid Time Off
• Performance sales contests
• Potential for rapid advancement including management based on performance
• Ongoing training and support
• Flexible hours
• Open 7 Days a week

Benefits

• Employee discounts on products/services/gift cards
• Meeting membership sales goals
• Communicate sales promotions and service options with clients
• Learn about our products and services for effective, clear communication
• Greet and check-in/out clients before/after their appointment
• Serve as Client Experience Concierge providing excellent customer service to members and guests.
• Communicate the continually changing schedule and operational needs with coworkers
• Execute the daily operational tasks, day-to-day goals and priorities assigned by management
• Capable of working flexible hours
• Uphold store cleanliness standards in the entire spa

Requirements

• A positive, energetic attitude
• Ability to build relationships
• Answer phones, schedule appointments and file documents
• Conduct Data Entry
• Perform various other duties as assigned
• Critical thinking skills, including customer conflict resolution
• A fast learner, with a positive attitude; remain calm in fast paced environment
• Must have High School Diploma or equivalent
• Must have reliable transportation
• Must be 18 years old or older
• Ability to work evening and weekend shifts
• Sales/Retail/Customer Service Experience
• Ability to learn quickly, self starter
• Critical thinking skills, including conflict resolution
• Exceptional organizational and prioritizing ability, high attention to detail, and ability to multi-task
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
• A strong team player with ability to work independently with minimal supervision
• Knowledge of Microsoft Office applications
• Good and clear verbal and written communication skills
• Ability to handle guest situations professionally and multitask with ease all while focusing on the guest
• Must be of good moral character
• Satisfactory results of background and reference check is a condition of employment in this position
• 1+ years in sales a plus
• Experience using Zenoti client management system or salon booking computer software a plus
• Day, Nights, Weekend and Holiday Availability a plus
• Membership Sales and/or Sales Experience
• Hospitality/Service and/or Retail Sales Experience
• Integrity -- Being of high moral character
• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- Focus on the details of work and keeping a clean professional work environment
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction
• Innovative -- prefers working in unconventional ways or on tasks that require creativity
• High stress tolerance -- thrives in a high-pressure environment

Qualifications

• Must have High School Diploma or equivalent
• Must have reliable transportation
• Must be 18 years old or older
• Ability to work evening and weekend shifts
• Sales/Retail/Customer Service Experience
• Ability to learn quickly, self starter
• Critical thinking skills, including conflict resolution
• Exceptional organizational and prioritizing ability, high attention to detail, and ability to multi-task
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
• A strong team player with ability to work independently with minimal supervision
• Knowledge of Microsoft Office applications
• Good and clear verbal and written communication skills
• Ability to handle guest situations professionally and multitask with ease all while focusing on the guest
• Must be of good moral character
• Satisfactory results of background and reference check is a condition of employment in this position
• 1+ years in sales a plus
• Experience using Zenoti client management system or salon booking computer software a plus
• Day, Nights, Weekend and Holiday Availability a plus
• Membership Sales and/or Sales Experience
• Hospitality/Service and/or Retail Sales Experience
• Integrity -- Being of high moral character
• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- Focus on the details of work and keeping a clean professional work environment
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction
• Innovative -- prefers working in unconventional ways or on tasks that require creativity
• High stress tolerance -- thrives in a high-pressure environment

Skills

• Customer Conflict Resolution
• Microsoft Office Applications
• Verbal and Written Communication
• Time Management
• Attention to Detail
• Multi-tasking
• Customer Service
• Teamwork
• Problem Solving
• Flexibility
• Organizational Skills
• Customer Relationship Management
• Conflict Resolution
• Product Knowledge
• Customer Service Skills
• Customer Service Training
• Customer Service Experience
• Customer Service Techniques
• Customer Service Strategies
• Customer Service Methods
• Customer Service Practices
• Customer Service Procedures
• Customer Service Standards
• Customer Service Training
• Customer Service Training Programs
• Customer Service Training Courses
• Customer Service Training Materials
• Customer Service Training Manuals
• Customer Service Training Videos
• Customer Service Training Workshops
• Customer Service Training Seminars
• Customer Service Training Sessions
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