Southeast Eye Group Clayton - Optometric Technician

Southeast Eye Group has provided superior patient care in our community and is committed to hiring team members dedicated to ensuring excellent vision care for every patient. Our practice fosters a work culture that supports teamwork and builds upon the skills and talents of our employees. We value individuals of integrity who are positive, dependable, and flexible. In return, we offer a positive and supportive work culture, tremendous incentive opportunities, and support professional development.

Our practice strives to improve quality of life for our patients by providing the finest in eye care, expert optical professionals, and an inviting environment. We offer a wide range of vision care services including full-scope optometric patient care, ocular disease management, routine comprehensive eye exams, refractive services, and Vision Therapy. Our optometrists utilize their knowledge, efficiency, and modern technology to provide the best vision for everyone.

Our practice is part of TeamVision, a Management Service Organization within EssilorLuxottica, a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses. Together, we provide operational excellence to eyecare professionals with the aim of being the leading eye care provider in our community.

About the role

The Optometric Technician ensures all patients receive the highest quality optometric care while delivering an unsurpassed patient experience by seamlessly linking the doctor and other primary care functions.

Responsibilities

• Assists with patient care and eye exams, including managing patient records and supporting patient flow throughout the exam.
• Performs various tests to aid the optometrist with vision examinations including visual acuity measurements, depth and color perception tests, and retinal imaging.
• Performs tests to aid the optometrist in accurate diagnosis and treatment within an appropriate time frame.
• Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs; consults with Optometrists, Optician, or Practice Manager when necessary.
• Identifies situations involving dissatisfied patients and acts quickly for resolution.
• Performs work accurately and thoroughly despite time pressure and patient volume.
• Handles and files all patient records in an organized and efficient manner in accordance with practice standards and HIPAA.
• Supports contact lens exams and orders, including contact lens care, trial inventory, and patient orders.
• Effectively utilizes appointment book/scheduling procedures and computer operation/procedures.
• Operates the point-of-sale system, inputting patient information with accuracy and attention to detail. Creates and tenders sales transactions by following operational processes and standards.
• Maintains a safe working environment for all team members and patients.
• Supports compliance of visual merchandising in the exam lanes, assessment room, and contact lens area.
• Adapts to various examination scenarios and is personable with patients and staff.
• Performs all pre-examination testing with accuracy and attention to detail; takes initiative to explain all measurements and answer any questions the patient may have.
• Responsible for maintenance and disinfection of equipment; provides clinical support to the Optometrist as needed.
• Works weekends and evenings in support of business needs.
• Adheres to attendance and daily timekeeping requirements.
• Adheres to all company policies and procedures.
• Consistently maintains proper dress code.
• Performs other functions as assigned by Practice Manager or business needs.

Requirements

• High School graduate or equivalent.
• 2+ years’ experience in optometry, ophthalmology, or healthcare setting.
• Knowledge of optical and medical terminology.
• Understanding and utilization of optical equipment and diagnostic testing (pre-exam testing, pretesting, visual acuity, etc.).
• Coaching skills.
• Strong communication and listening skills.
• Problem-solving ability.
• Organization skills.
• Strong interpersonal skills.
• Ability to assess priorities, address multiple tasks, and meet deadlines in a fast-paced environment.
• Ability to work autonomously.
• Knowledge of office environment.
• Strong basic math skills.

Qualifications

• Experience in healthcare.
• Previous experience in customer service, retail, and/or optical.
• Optometric technician certification (preferred).

Benefits

• Health care.
• Retirement savings.
• Paid time off/vacation.
• Various employee discounts.
• Competitive bonus and/or commission plan complementing a first-class total rewards package.