South Club Supervisor

Job Summary

TDMC is seeking a part-time South Club Dining Supervisor to oversee various restaurant activities, including pre-event setup, event day operations, and post-event check-out. The role involves serving as a liaison and supporting the development of new ideas, practices, and policies.

Essential Job Functions

• Have complete knowledge of all menu items, production specifications, ingredients, cooking times, and presentations
• Assist with pre-event setup, including bars, dining room, and back of house spaces where/when appropriate
• Check in all event day requisitions from the warehouse
• Understand and ensure proper execution of responsible alcohol service
• Understand and ensure proper sanitation and food safety
• Ensure proper documentation is completed each shift, including but not limited to: temperature logs, wine and liquor inventory, bar yields, spill logs, spoilage tracking, etc.
• Aid with guest check processing, considering any/all special billing
• Oversight into all restaurant/club operations, expediting efforts, food timing, server efficiency, etc.
• Complete table touches with guests to monitor/ensure guest satisfaction and all service steps
• Aid the Clubs Manager with the training of team members to ensure their success and the success of the department as a whole
• Assist with in-event coaching as it pertains to proper practices/procedures; communicate with management regarding these efforts following each shift
• Verify all side work has been completed properly and in an appropriate amount of time
• Organize and turn in all daily paperwork, including, but not limited to, host rotation sheet, side work chart, liquor counts, and requisition forms
• Maintain organization and cleanliness of all storage areas, i.e., back bars, storage rooms, beverage cages, walk-in coolers, etc.
• Conduct/complete end-of-the-night walk-throughs to ensure all inventory is secured and all spaces reflect proper sanitation and appearance standards
• Monitor food and beverage quality/presentation throughout the event
• Monitor ticket times and escalate concerns when crossing communicated service thresholds
• Work with management to ensure the monthly inventory and theoreticals are accurate

Qualifications

• Minimum age of 21 years old
• 1-2 years' experience in a leadership role working in a fast-paced hospitality environment preferred
• Proficient in Microsoft applications (Word, Excel, PowerPoint, CRM, and Outlook)
• Excellent interpersonal skills and diplomacy
• Excellent written and verbal communication skills
• Strong attention to detail and proven customer service skills
• Exceptional organization and prioritization
• Able to work a flexible schedule including – nights, weekends, and holidays
• Able to communicate effectively with management, guests, and team members
• Able to handle multiple tasks in a fast-paced, high-energy environment

Working Conditions

• Fluctuating temperatures
• Ability to lift, push, and pull up to 25 lbs
• Spend shift standing/walking, traveling stairs
• Exposure to high noise levels and/or fluctuating lights in event settings
• Exposure to sharp objects, machines with moving parts, heat from ovens, burners, steam, trays, etc.
• Reach, lift, and bend to perform job duties throughout the shift