Sous Chef, CityWalk Food

NBCUniversal is one of the world's leading media and entertainment companies, creating world-class content distributed across film, television, streaming, and global theme park destinations. We own and operate premier entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, Bravo, and Peacock. Our portfolio includes Universal Pictures, DreamWorks Animation, Focus Features, and Universal Destinations & Experiences like Universal Orlando Resort and Universal Studios Hollywood.

About the Role

The Sous Chef – Margaritaville will direct and manage a high-volume branded concept on CityWalk, serving as a primary leader for the kitchen team. This role ensures food quality meets or exceeds standards of excellence while optimizing productivity and profitability. The Sous Chef will work with limited supervision, demonstrating leadership to motivate the team and drive operational success.

Responsibilities

• Drive operating profit goals and sales while controlling food, beverage, and labor costs.
• Consistently achieve operational excellence and ensure compliance with local, state, and federal laws regarding food quality, safety, labor, and employment.
• Develop and retain exceptional talent, partnering with Human Resources to train and mentor restaurant leaders.
• Maintain or exceed weekly budgeted variable operation profit by controlling cost of goods and variable labor.
• Communicate restaurant results to the Restaurant Chef and General Manager with recommendations for improvement.
• Ensure high team member and guest engagement, mentoring and counseling staff to enforce compliance with company standards.
• Order supplies, food, and ingredients based on rapidly shifting demand.
• Hire, train, and schedule kitchen staff, including cross-training for specific stations.
• Maintain inventory levels and conduct full inventories.
• Schedule and oversee maintenance and repairs on kitchen appliances.
• Assist with menu changes and adjustments, responding personally to guest questions, special requests, and complaints.
• Maintain a clean workspace and work at a fast, efficient pace as a "working chef."
• Analyze financial reports to identify and address trends in area performance, including cost of goods, variable labor, and profitability.
• Exceed annual operating profit targets.

Requirements

• Bachelor's degree in Business, Hospitality Management, or a related field; or equivalent combination of education and experience.
• Minimum of 5 years of management experience in a high-quality chain or independent restaurant group.
• Thorough knowledge of MS Excel, Word, PowerPoint, and POS systems.
• Ability to work rotating schedules, holidays, weekends, and nights.

Desired Characteristics

• Proven track record in developing and implementing training programs to reduce employee attrition and foster staff development.
• Excellent management skills for leading diverse teams under tight deadlines.
• Strong P&L experience with command of budgeting and cost controls.
• Excellent verbal and written communication, interpersonal, organizational, and multi-tasking skills.
• Ability to effectively communicate across all lines of business and with all levels of management.
• Strong organizational, planning, delegation, mentoring, and coaching skills.
• Passion for delivering the highest quality of guest service and superior food concepts.

Additional Requirements

This position is required to be performed full-time from an NBCUniversal-designated worksite.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid leave.
• Tuition reimbursement.
• Variety of discounts and perks.

Pay

Salary range: $68,640–$75,000 (SIC eligible).