SORM | Receptionist | 26-0627

Responsibilities

• Managing calls effectively
• Managing incoming faxes and emails and uploading them to workflow queues in the Risk Management Information System (RMIS)
• Processing documents from Texas Department of Insurance-Division of Workers' Compensation (TDI-DWC)
• Processing outgoing mail

Requirements

• Serves as the agency Receptionist, answering phones, transferring calls to the appropriate staff, greeting visitors.
• Processes electronic documents received from the Texas Department of Insurance-Division of Worker's Compensation Office (TDI-DWC) by assigning the appropriate document type.
• Maintains coordination of id badges for visitors and employees.
• Maintains coordination of visitor sign-in book, interviewee sign-in book.
• Prepares out-going mail for medical bills to be returned to providers.
• Maintains coordination of visitors registered via the Visitor Registration Website.
• Checks agency voice mail box and forward messages to appropriate personnel.
• Provides excellent customer service.
• Performs related work as assigned.
• Maintains relevant knowledge necessary to perform essential job functions.
• Ensures security and confidentiality of sensitive and/or protected information.
• Complies with all agency policies and procedures, including those pertaining to ethics and integrity.

Qualifications

• Education: Graduation from a standard senior high school or equivalent.
• Experience: Two years of full-time experience working in general office, complex clerical, secretarial or closely related field; may substitute sixty credit hours from an accredited college or university for the required experience.
• Knowledge of general office or administrative practices and procedures.
• Knowledge of organizational behavior, including assuming and sharing responsibility.
• Skills in working under pressure and meeting deadlines.
• Skills in organization, long-range and short-range planning.
• Skills in using a computer for word-processing and data entry/retrieval.
• Skills in providing customer service.
• Skills in gathering and analyzing accurate and relevant information.
• Skills in effective oral and written communication.
• Ability to adhere to work schedules, follow procedures with respect to leave and submit accurate timesheets by prescribed deadlines.
• Ability to receive and positively respond to constructive feedback.
• Ability to work cooperatively with others in a professional office environment.
• Ability to provide excellent customer service.
• Ability to work more than 40 hours as needed and in compliance with the FLSA.
• Ability to work 8 a.m. - 5 p.m., Monday through Friday.
• Ability to lift and relocate 30 lbs.

Benefits

• As a state employee, you are automatically enrolled in the state's retirement plan and are eligible for additional health insurance benefits.