SONYC Office Manager - The School of Integrated Learning

This position is responsible for the organization and coordination of office operations, procedures, and resources to ensure optimal efficiency of the program and Agency.

Responsibilities

• Performs registration/enrollment/intake of families and children for services.
• Coordinates and distributes program information.
• Handles customer inquiries and/or complaints in a courteous and timely manner.
• Maintains DYCD Online systems (e.g., inputting participant information, attendance, activity schedule, holiday programming schedules).
• Prepares and maintains student files.
• Prepares statistical data for monthly board reports.
• Monitors and maintains office supply inventory, including ordering supplies.
• Performs other related duties as assigned.

Qualifications

• High School diploma or equivalency.
• Knowledge of clerical practices and procedures.
• Proficiency in Microsoft Office.
• Strong leadership, collaborative, and diplomacy skills.
• Excellent oral and written communication skills.
• Ability to plan and carry out assignments independently.
• Ability to prioritize, adhere to timelines, and multi-task.

Behavioral Expectations

• Maintain regular, consistent, and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
• Safe and successful performance, including meeting productivity standards.
• Maintain an understanding of the principles, methods, and processes needed to perform the job.
• Attend staff meetings, seminars, and in-service training as assigned.
• Demonstrate the ability to complete work in an acceptable manner by the time and/or date established with accuracy, neatness, thoroughness, and minimal errors.
• Maintain established departmental policies and procedures, including strict confidentiality and adherence to all HIPAA guidelines at all times.

Physical Demands & Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing the duties of this job, the employee is occasionally required to walk, sit for long periods of time, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, balance, stoop, talk, or hear. Employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work environment: Work is performed in an office environment with normal heating and cooling.

This job description in no way states or implies that these are the only duties to be performed by the incumbent. The employee will be required to follow any other instructions and to perform any other duties requested by their supervisor.