Sonny's BBQ Restaurant Manager

About the Role

We're looking for an experienced Restaurant Manager who has a passion for the FULL-SERVICE restaurant business and a desire to lead a winning team. As a Sonny’s BBQ Restaurant Manager, you’ll be responsible for day‑to‑day operations, team development, and delivering a consistent excellent guest experience that represents the brand and our values. You’ll be supported by a company that focuses on people’s development, training, and fair performance expectations. If you’re hungry to grow, eager to lead, and ready to take on new challenges, this is your opportunity to shine.

What You’ll Do

• Bring your hands-on energy, heart and focus to both the front & back of house.
• Lead and develop a team of 25–40 hourly team members, including training, schedules, and coaching.
• Contribute to managing P&L for your store by controlling food & labor costs, controlling waste, as well as looking for ways to improve people retention and guest satisfaction.
• Ensure both front & back of house run smoothly, consistently, and on brand, with clear standards around food quality, cleanliness, speed of service and overall guest experience.
• Communicate clearly with above store management, Team, and guests, handling feedback (good and bad), and keep your store a positive, professional place to work.
• Partner with General Manager and above store leadership on performance reviews, promotions, and internal growth opportunities.
• Reports to Directors and upper store management regularly regarding store performance.
• Works with both FOH & BOH team members to ensure all shifts run smoothly and the needs of our guests are met above expectation.
• Ensures proper staffing levels are met daily while also following budget guidelines.
• Ensures THE ISERV GROUP’s Mission and Values are communicated, understood, and practiced with all team members, as well as our policies and procedures are followed in all situations.
• Prepares monthly financial objectives by analyzing forecasts, trends, and variances.
• Hires, trains, and develops all hourly team members while ensuring they feel appreciated and comfortable in their roles.
• Upholds specs and company standards for all outgoing dishes & drinks.
• Maintains knowledge of all menu items, including consistently changing seasonal items.
• Maintains all required licenses, posters, documentation, and safety equipment.
• Maintains safe & organized work areas.
• Performs bi-weekly inventory and communicates with vendors for food orders.

Required Qualifications

• A minimum of 2 years of full-service restaurant management experience (both front & back of house) in a high-volume restaurant (fast‑casual, family dining, or BBQ).
• Comfortable in a fast‑moving environment where “hustle” is paired with structure and accountability.
• Proven at coaching team members, resolving conflict, and building a culture that reduces turnover.
• Ability to effectively share information and new objectives with both management and hourly Team Members.
• Good at basic math, reading schedules, and using simple systems (POS, email, simple reporting).
• Available to work nights, weekends, and holidays as needed; this is an on‑site leadership role.
• A valid driver’s license and the ability to complete a successful driver insurability check; as well as reliable transportation.
• Must be able to submit and pass a background check.

Desired Qualifications

• Prior BBQ or meat‑focused restaurant experience.
• Experience training or mentoring Managers-In-Training or high‑potential supervisors.

Pay & Schedule

• Annual Salary: $50,000 - $60,000
• Monthly bonus potential
• Sunday-Thursday 11AM-9PM / Friday-Saturday 11AM-9:30PM

Benefits

• Immediate PTO
• Select Paid Holidays
• Work/Life Balance
• 401K with employer match
• Health/Dental/Vision Insurance with company contribution
• Company paid Life Insurance
• Team Member food discounts (On Duty -100% / Off Duty – 25%)
• Ongoing development
• Multiple Levels of Care (Team Chaplains, iServ Cares)