Solutions Project Manager

Responsibilities

• Manage program/project activities including scope, requirements, timelines, and communication plans with customer success metrics as the primary success criteria
• Deliver customer-centric implementations that prioritize user adoption, satisfaction, and business impact over traditional project metrics alone
• Provide continuous improvements to WellHive implementation processes based on customer feedback and success outcomes
• Facilitate strong customer relationships through regular success check-ins, feedback sessions, and strategic alignment meetings
• Provide transparent progress reporting focused on customer success milestones and value delivery
• Support organizational governance with a customer success lens and change management strategies that drive adoption
• Work collaboratively with third-party vendors and subcontractors
• Conducts follow up actions needed to resolve critical issues impacted work stream and program deliverables.
• Conducts/facilitates issue resolution meetings and/or sessions needed to mitigate or resolve project issues/risks
• Prepares detailed reports and summaries specific to time reporting, project estimates and reconciliation as needed. Prepares program/ project reports and summaries as needed.
• Effectively applies PM methodology and enforces project standards

Qualifications

• Bachelor’s Degree and 5+years of experience in Project Management or equivalent management experience
• Experience working with the Department of Veterans Affairs is a plus
• Ability to perform at a high level of effectiveness in a fast-paced environment, managing multiple competing priorities simultaneously
• Ability to work with Program/project sponsors, Executive sponsors, supervisor/manager and other members of section or department to promote a harmonious work environment
• Successful experience managing matrix and cross functional teams
• Vendor management experience
• Excellent problem solving and conflict resolution skills
• Excellent communications skills both written and verbal