Solutions Engineer Intern (Summer 2027 Opportunity)

About the role

Relay is a growth‑stage tech company in Raleigh, NC, building the System of Action for Physical Operations. Frontline teams catch problems all day and say so over the radio; almost none of it survives the shift. Relay captures it and turns it into action through a rugged smart radio that works the way teams already do and a cloud platform that learns the operation, routes issues to the right people, and stays open until they’re resolved. With fifteen years of innovation in voice, 2 billion messages, and 40+ Fortune 500 customers, Relay is expanding its Solutions Engineering team by hiring a Solutions Engineer Intern (expected graduation December 2027 or Spring 2028) to support technical pre‑sales and solution delivery.

Responsibilities

• Learn Customer Discovery and Solution Design: shadow customer discovery sessions, document operational pain points, workflows, and technical requirements; partner with Solutions Engineers to translate needs into Relay configurations and solution diagrams; learn how Relay’s platform, APIs, integrations, and device capabilities support frontline operations.
• Support Demos and Proofs of Concept: research and organize technical information for customer questions, security reviews, RFIs/RFPs, and IT architecture discussions; practice explaining technical concepts to technical and non‑technical audiences.
• Create Documentation and Enablement: document solution configurations, architecture decisions, API usage, testing results, and implementation considerations; create reusable assets such as diagrams, one‑pagers, demo guides, checklists, and troubleshooting resources; help prepare handoff materials for Customer Success and Implementation teams.
• Complete an Intern Project: own a scoped summer project that improves a Solutions Engineering process, demo, prototype, integration, or enablement resource; present work, findings, and recommendations to Solutions Engineering leaders and cross‑functional partners at the end of the internship.

Qualifications

• Currently pursuing a bachelor’s or master’s degree in engineering, computer science, information systems, data science, or another applicable technical field.
• Expected graduation date of December 2027 or Spring 2028.
• Strong academic record; a cumulative GPA of 3.5 or above is preferred.
• Relevant technical experience gained through coursework, labs, research, internships, student organizations, hackathons, or personal projects.
• Foundational understanding of software, systems, networking, cloud technology, data,