Solutions Engineer – Fintech Sponsor Bank

About the role

The Solutions Engineer serves as the technical and product expert supporting fintech partners throughout the full lifecycle—from solution design and onboarding to implementation and ongoing optimization. This role sits at the intersection of banking, technology, compliance and partner management. This role blends product expertise, regulatory awareness, and hands-on problem solving to ensure that fintechs can successfully build, launch, and scale financial products in partnership with the bank.

Responsibilities

• Translate partner business models into compliant, scalable technical solutions using the banks and partners APIs, systems, and operational workflows.
• Lead technical discovery sessions, architecture reviews, and integration planning with fintech partners.
• Provide hands on support during onboarding, including API/SFTP troubleshooting, data mapping, and workflow configuration.
• Document integration patterns, best practices, and partner specific requirements.
• Collaborate with product, compliance and technology teams to design solutions that align with regulatory requirements and the bank’s risk appetite.
• Recommend technical approaches that balance partner needs with operational feasibility and compliance constraints.
• Identify gaps in current capabilities and advocate for enhancements that improve partner experience or operational efficiency.
• Serve as the escalation point for complex technical issues across payments, ledgering, KYC/KYB, card issuing, ACH, wires, or other sponsor bank services.
• Monitor partner performance and proactively identify areas for optimization or risk mitigation.
• Work closely with compliance and risk teams to ensure partner implementations adhere to regulatory and program requirements.
• Partner with operations to streamline processes and ensure smooth day to day execution of partner programs.
• Provide feedback to product teams based on partner needs, market trends, and integration challenges.
• Act as a trusted technical advisor to fintech partners throughout the lifecycle of the relationship.
• Communicate complex technical concepts in clear, business friendly language.
• Support partner growth by identifying opportunities to expand product usage or improve performance.

Requirements

• Minimum 5-7 years' experience, including time at a sponsor bank or BaaS provider, plus experience navigating regulatory requirements and leading complex, multi-stakeholder implementations.
• Relevant experience in fintech, banking‑as‑a‑service, payments, or financial infrastructure platforms.
• Technical implementation, solutions engineering, or integration engineering in financial services.
• Payment systems, core banking platforms, or financial technology products.
• Strong understanding of funds flows, APIs, data structures, and system integrations.
• Ability to troubleshoot technical issues across multiple systems and stakeholders.
• Familiarity with compliance‑driven domains such as KYC/KYB, AML, card issuing, or payments operations.
• Excellent communication skills with the ability to translate between technical and non‑technical audiences.
• Strong analytical and problem‑solving abilities.

Qualifications

• Working knowledge of core banking systems, ledgering, and payment rails (ACH, RTP, card networks, wires).
• Knowledge of solution architecture, technical consulting, or implementation engineering.
• Ability to navigate ambiguity and operate in a fast‑moving regulatory environment.

Skills

• Technical implementation, solutions engineering, or integration engineering in financial services.
• Payment systems, core banking platforms, or financial technology products.
• Strong understanding of funds flows, APIs, data structures, and system integrations.
• Ability to troubleshoot technical issues across multiple systems and stakeholders.
• Familiarity with compliance‑driven domains such as KYC/KYB, AML, card issuing, or payments operations.
• Excellent communication skills with the ability to translate between technical and non‑technical audiences.
• Strong analytical and problem‑solving abilities.

Benefits

• Medical, Dental and Vision Insurance.
• Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA).
• Short- and Long-Term Disability Plan.
• Group Life Insurance.
• 401K Salary Deferral Plan.
• Wellness Program.
• Education & Tuition Expense Reimbursement.
• PTO and Unique Vacation Purchase Program.
• Nationwide Pet Insurance Coverage.