Solutions Engineer, Developer Solutions and Engineering, Developer Solutions and Engineering

About the role

As a Solutions Engineer for Content Apps and Partner Engagement (CAPE) team, you will develop world-class technical solutions to enable developers, distribute their apps and games within the Amazon Appstore, and grow their businesses. You will work with third-party developers to analyze and resolve issues with application development for general Android, Amazon mobile SDKs and APIs, as well as Amazon Fire devices. You will interact with both external developers and internal teams via various communication channels to drive solutions that meet developer needs.

Responsibilities

• Escalation level debugging and troubleshooting for app developers
• Analyzing, solving, and creating solutions for developers
• Developing documentation and other materials to support developers
• Acting as a subject matter expert for Amazon mobile APIs and Services, as well as Amazon Devices
• Driving projects to improve the Amazon developer experience
• Providing engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines
• Working on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java-based projects
• Reading and understanding complex application code and making code fixes to resolve support issues
• Developing tools to aid operations and maintenance
• Ownership of one or more digital products or components
• Customer notification and workflow coordination and follow-up to maintain service level agreements
• Working with engineering teams for handing-off or taking over active support issues and creating a team-specific knowledge base and skill set

Qualifications

• Bachelor's degree in computer science or equivalent
• 4+ years of technical support experience
• Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP)
• Strong analytical skills, attention to detail, and effective communication abilities
• Experience with web-based applications and HTTP

Preferred Qualifications

• 4+ years of software development with object-oriented language experience
• Experience developing software code in one or more programming languages (Java, Python, etc.)
• Knowledge of web services technologies such as SOAP, HTTP, WSDL, XSD, and REST
• Experience with UNIX/Linux operating system
• Experience troubleshooting issues and root cause analysis
• Experience working with customers with a passion for delivering exceptional service

Benefits

Amazon offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. For more information, visit here.