Solutions Engineer, Cloud Communications

About the role

Clio is seeking a Solutions Engineer with a specialization in VoIP and unified communications to join our growing Sales team. This role focuses on technical aspects of telephony, including number porting, network readiness, and telecom regulatory requirements.

Responsibilities

• Provide business value and technical sales support for assigned opportunities for VoIP/telephony related deals.
• Collaborate closely with Sales to clearly articulate Clio Cloud communication capabilities and App Ecosystem integration partners.
• Understand competitive landscape and differentiation, migration services, and industry best practices.
• Serve as the technical lead and owner of technical deal strategy, including VoIP-specific scoping such as number porting complexity, network readiness, hardware/desk phone requirements, and multi-office or high call-volume routing needs.
• Strategize with Sales to create business value, drive urgency, and contribute to revenue goals.
• Enable Sales to deliver targeted, business-value driven VoIP/telephony demonstrations, and meetings.
• Guide prospects and customers through VoIP migration planning, including porting timelines, cutover sequencing, carrier-specific considerations, and hardware provisioning.
• Serve as a knowledgeable resource on telecom regulatory and compliance topics relevant to presales conversations, including E911, number portability, call recording and consent considerations.
• Stay on top of industry news, AI tools, technology products, platforms, and partners to ensure deep industry and ecosystem expertise, including the broader UCaaS/VoIP competitive landscape.
• Collaborate closely with Product, Customer Success, and Engineering teams to help collect, document, communicate, and influence product roadmap based on market/customer requirements.

Requirements

• 2+ years of experience working as a Solutions Engineer (or other relevant experience) for a SaaS provider.
• Working knowledge of VoIP/telephony fundamentals, including concepts like SIP, codecs, call routing, number porting, and the general shape of network requirements (bandwidth, latency, jitter).
• Creative problem solver with a proven track record of success.
• Ambitious, curious mindset to always work to find creative solutions to difficult problems.
• Strong verbal and written communication skills, with the ability to translate telephony/network concepts into plain language business value.
• Hungry to learn and help team deliver on ambitious goals in supporting the sales organization to meet revenue targets.
• Ability to build strong relationships with both internal and external stakeholders, including IT/technical contacts at prospect firms.
• Strong technical experience and understanding of cloud technologies, including APIs and security infrastructure.
• Serious bonus points if you have direct experience with VoIP, UCaaS, or telephony platforms, hands-on experience with number porting processes, SIP trunking, or desk phone/hardware provisioning, familiarity with telecom regulatory requirements, exposure to CCaaS/contact center concepts, familiarity with open-source telephony platforms or similar softswitch/PBX architectures, and a keen interest in improving your craft by using AI.

Qualifications

We are looking for a Solutions Engineer with a positive attitude, growth mindset, and a sense of ownership to take projects from ideation to completion. This role requires a strong understanding of VoIP/telephony fundamentals and the ability to communicate these concepts effectively to both technical and non-technical stakeholders.

Skills

• Excellent communication skills, particularly in explaining complex technical solutions to various stakeholders.
• Ability to build strong relationships with both internal and external stakeholders.
• Strong technical experience and understanding of cloud technologies, including APIs and security infrastructure.
• Familiarity with telecom regulatory requirements such as E911, STIR/SHAKEN, or 10DLC registration.
• Familiarity with open-source telephony platforms or similar softswitch/PBX architectures.
• A keen interest in improving your craft by using AI.

Benefits

At Clio, we offer a competitive salary with top-tier health benefits, dental, and vision insurance. Our hybrid work environment allows employees to be in the office at least twice a week, and we provide a flexible time off policy with encouraged 20 days off per year. We also offer EAP benefits for you and household members, including counseling and online resources, a 401(k) matching and Child Education Savings plan, and a Clioversary recognition program with special acknowledgments at 3, 5, 7, and 10 years.

Pay

The on-target earnings (OTE) salary range for this role is $122,800 to $166,000, reflecting base salary plus variable compensation at 100% attainment. Variable compensation is not guaranteed and will depend on individual, team, or company performance.

Schedule

Our team works in a hybrid environment, with expectations for local Clions (Vancouver, Calgary, Toronto, Dublin, and Sydney) to be in the office at least twice a week.