Solutions Engineer, Cloud Communications

About the role

Clio is seeking a Solutions Engineer with a focus on VoIP and unified communications to join our expanding Sales team. This role is part of our Solutions Engineering team, which serves as the technical experts for the sales organization.

Responsibilities

• Provide business value and technical sales support for assigned opportunities for VoIP/telephony related deals.
• Collaborate closely with Sales to clearly articulate Clio Cloud communication capabilities and App Ecosystem integration partners.
• Understand competitive landscape and differentiation, migration services, and industry best practices.
• Serve as the technical lead and owner of technical deal strategy, including VoIP-specific scoping such as number porting complexity, network readiness, hardware/desk phone requirements, and multi-office or high call-volume routing needs.
• Strategize with Sales to create business value, drive urgency, and contribute to revenue goals.
• Enable Sales to deliver targeted, business-value driven VoIP/telephony demonstrations, and meetings.
• Guide prospects and customers through VoIP migration planning, including porting timelines, cutover sequencing, carrier-specific considerations, and hardware provisioning.
• Serve as a knowledgeable resource on telecom regulatory and compliance topics relevant to presales conversations, including E911, number portability, call recording and consent considerations.
• Stay on top of industry news, AI tools, technology products, platforms, and partners to ensure deep industry and ecosystem expertise, including the broader UCaaS/VoIP competitive landscape.
• Collaborate closely with Product, Customer Success, and Engineering teams to help collect, document, communicate, and influence product roadmap based on market/customer requirements.

Requirements

• 2+ years of experience working as a Solutions Engineer (or other relevant experience) for a SaaS provider.
• Working knowledge of VoIP/telephony fundamentals, including concepts like SIP, codecs, call routing, number porting, and the general shape of network requirements (bandwidth, latency, jitter).
• Creative problem solver with a proven track record of success.
• Ambitious, curious mindset to always work to find creative solutions to difficult problems.
• Strong verbal and written communication skills, with the ability to translate telephony/network concepts into plain language business value.
• Hungry to learn and help team deliver on ambitious goals in supporting the sales organization to meet revenue targets.
• Ability to build strong relationships with both internal and external stakeholders, including IT/technical contacts at prospect firms.
• Strong technical experience and understanding of cloud technologies, including APIs and security infrastructure.
• Serious bonus points if you have direct experience with VoIP, UCaaS, or telephony platforms (e.g. RingCentral, Dialpad, Zoom Phone, 8x8, Ooma, Vonage, VXT) in a Sales Engineering, implementation, or technical support capacity.
• Hands-on experience with number porting processes, SIP trunking, or desk phone/hardware provisioning (e.g. Yealink, Polycom).
• Familiarity with telecom regulatory requirements such as E911, STIR/SHAKEN, or 10DLC registration.
• Exposure to CCaaS/contact center concepts (ACD, skills-based or dynamic call routing, queuing, agent-level call reporting), useful for speaking credibly with higher-volume or multi-office firms whose needs extend beyond standard business telephony.
• Familiarity with open-source telephony platforms or similar softswitch/PBX architectures.
• Demonstrate a keen interest in improving your craft by using AI.

Qualifications

• Must be legally authorized to work in the United States without need for employer sponsorship, now or in the future.
• Must be able to travel up to 25% of the time.

Skills

• Excellent verbal and written communication skills.
• Ability to translate technical concepts into business value.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Experience with cloud technologies and APIs.
• Experience with telecom regulatory requirements.
• Experience with open-source telephony platforms or similar softswitch/PBX architectures.
• Interest in using AI to improve your craft.

Benefits

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance.
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
Flexible time off policy, with an encouraged 20 days off per year.
EAP benefits for you and household members, including counseling and online resources.
401k matching and Child Education Savings
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years.

Pay

The on-target earnings (OTE) salary range for this role is $122,800 to $166,000 reflecting base salary plus variable compensation at 100% attainment. Variable compensation is not guaranteed and will depend on individual, team, or company performance.

Schedule

Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow.

Application Instructions

For immediate consideration, please submit your resume and cover letter to [email protected] with the subject line “Solutions Engineer - VoIP”. No calls, please.