Solutions Engineer
About the Role
Unit21 is the AI-powered platform that helps financial institutions, fintechs, and crypto companies detect, investigate, and resolve fraud and financial crime. Our customers use our platform to build detection rules without engineering support, deploy AI Agents that automate investigation workflows, and tap into a cross-company Consortium that surfaces bad actors across the network. We're looking for a Solutions Engineer to join our small, high-leverage SE team.
Responsibilities
Own the technical sale from discovery to close.
Lead technical discovery to understand each prospect’s data landscape, current tooling, compliance pain points, and integration requirements.
Design and deliver tailored demos that map Unit21’s capabilities to their specific problems.
Design and deliver tailored demos across the platform. Walk prospects through detection rules, investigation workflows, case management, and AI Agents — showing how each capability maps to their specific use cases, from self-service rule creation to AI-driven triage and filing.
Run POCs that convert. Scope and execute Proofs of Concept end-to-end — defining success criteria with the customer, ingesting their data, configuring the environment, running weekly check-ins, and presenting results against the metrics that matter to their buying committee.
Use AI to scale yourself. Prep for demos, generate scoping documents, draft RFP responses, and seed demo environments using AI-powered tools and automation.
Be the technical expert in the room. Handle deep-dive questions on integration patterns, data models, API capabilities, and detection logic. Know the product well enough to answer confidently — and know the boundaries well enough to set honest expectations.
Write clearly and often. Produce crisp scoping documents, follow-up emails, RFP responses, and SE-to-CS handoff docs. Written communication is a core part of the job, not an afterthought.
Collaborate across the company. Partner with AEs on deal strategy, feed product insights back to the Product team, and work with Customer Success to ensure clean handoffs. Surface gaps, flag competitive intel, and contribute to the team’s shared knowledge.
Qualifications
3+ years in a technical customer-facing role (Solutions Engineering, Sales Engineering, or similar), ideally in B2B SaaS.
Proven success running the full technical sale — discovery, demos, POCs, and technical objection handling — in complex deal cycles.
Strong technical reasoning: comfortable with data flows, integration patterns (APIs, webhooks, batch ingestion), and scoping how a platform fits into a prospect’s technical landscape.
Actively uses AI tools to scale your work. This is non-negotiable — we’re looking for someone who’s already integrating AI into their daily workflow, not someone who’s “open to it.”
Excellent communication across personas — can translate a technical capability into business value for a CCO, a Head of Engineering, or a Fraud Ops lead.
Strong written communication — can produce clear, structured scoping docs, follow-ups, and RFP responses.
Familiarity with fraud, AML, or compliance workflows preferred. You’ll ramp faster if you’ve seen this world before.
Thrives in a fast-paced, small-team environment where you manage multiple deals simultaneously and operate with high autonomy.