Solutions Engineer

What you’ll do

• Interface with financial institution customers, driving product engagement and monetization
• Own end-to-end implementation & success, picking up customer relationships mid sales funnel and seeing them through full implementation
• Monitor and improve core engagement metrics – turn users into multi-product, power users
• Deliver educational content and self-serve materials to customers and prospects
• Define and scope software and financial engineering solutions to meet customer needs
• Act as the voice of the customer to engineering, helping prioritize the roadmap and refine UX
• Launch fast, iterative experiments—including prototypes using AI and third-party integrations

Why are we hiring this role?

• We’ve grown our payments business 500% over the past 12 months with dozens of high-value accounts.
• Tank is a critical component of our customers’ businesses, and we need high-agency individual to own their success from the sales funnel to product implementation to ongoing success.
• Our customers are financial institutions demanding features and product enhancements faster than we can keep up. You will help us close the sale, become their trusted advisor, and act as the ambassador to Tank’s product and engineering teams to maximize their success.

Why join us?

• Opportunity – Be the first generalist hire at a fast-growing startup. Work shoulder-to-shoulder with founders, wear multiple hats, and build the business from the ground up.
• Timing – We grew our payments business >500% in the last 12 months, serving thousands of customers, yet we’re early enough for outsized career and equity upside.
• Team – Work in-person with an elite team, including founders from Google, Amazon, and fintech startups who value high ownership, fast iteration, and a tight-knit culture.
• Career Growth – Success in this role means growing with the company, so you’ll be expected to work yourself out of a job and take on larger challenges quickly.

What you’ll need

• 2-4 years in a product or solutions role, ideally at a fintech or B2B SaaS startup
• Strong command of product engagement, monetization strategy, and customer success best practices
• Comfortable with a variety of data-querying methods, and interpreting transactional or behavioral datasets
• Confident working with cross-functional teams (engineering, support, sales)
• Strong visual communicator: able to craft quick, clear mockups and product proposals
• Startup DNA: bias for action, thrive in ambiguity, own outcomes; you may be a former or future company founder
• PREFERRED: Experience in fintech
• PREFERRED: Technical background (CS degree or relevant experience)

Compensation

• Competitive base + equity
• Benefits: medical, dental, vision
• Uncapped, self-directed PTO and paid parental leave

Application Process

• Intro Call (30 min) Informal chat with a founder
• General Screen (60 min) Deep dive into your relevant previous experience
• Role-Play & Data Review (60 min, virtual) Live onboarding or upsell scenario + quick dashboard analysis
• On-Site (half day) 3 x 60 minute interviews, meet the team, assess culture fit
• Feedback within 48 hrs after each step.