Solutions Engineer

About the role

The primary focus of this role is to support Quuppa's growth in the designated regions. You will assist with pre- and post-sales activities, contribute to or manage selected bid preparations, provide training, and perform incident management and troubleshooting.

Responsibilities

• Prepare and develop technical presentations to introduce Quuppa's products or services to customers.
• Determine customers' needs and propose solutions to meet all necessary requirements.
• Establish customer rapport and acceptance.
• Manage all technical aspects of RFP/RFI responses.
• Solicit and log client feedback and evaluate the data to create new sales and marketing strategies to target customers.
• Provide pre-sales technical assistance and product education.
• Provide Quuppa onsite services.
• Provide training and produce supporting materials for the sales team.
• Provide after-sales support services.

Requirements

• Relevant studies in engineering/technology (university or university of applied sciences)
• Strong hands-on technical background and skill set from studies or previous work experience, for example, in the fields of radio engineering, telecommunications, computer networking, electrical engineering, or computer science
• Linux experience (configuration, troubleshooting)
• Good interpersonal skills and a customer-oriented approach to work
• Native speaker in English

Qualifications

• Experience in working with customers as a tech support, sales engineer, and solutions engineer
• Experience in IoT and Real-Time Locating Systems
• Project management skills and experience
• Software development and APIs (REST API, UDP streaming, web server)
• Computer networks and IT infrastructures (TCP/UDP/IP, DHCP, routers, switches, etc.)
• Cloud technologies (AWS, Azure, private cloud)
• Virtualization and containerization technologies (Docker, Kubernetes, etc.)
• Native or professional-level communication skills in other languages, for example, Spanish, Japanese, or Portuguese.