Solutions Engineer

About the role

As a Solutions Engineer on the Professional Services Team, you will lead and execute projects across infrastructure, cloud, and security systems. Your responsibilities include designing, deploying, and supporting server, network, and cloud environments that meet client requirements and best practices. You will also implement and manage Microsoft 365, Entra ID, Intune, and hybrid cloud environments, configure and manage firewalls, VPNs, network segmentation, and endpoint protection solutions. Additionally, you will conduct risk and vulnerability assessments, assist with compliance readiness, and contribute to incident response efforts.

Responsibilities

• Lead and execute infrastructure, cloud, and security projects from scoping through delivery.
• Design, deploy, and support server, network, and cloud environments that meet client requirements and best practices.
• Implement and manage Microsoft 365, Entra ID, Azure, Active Directory, and Intune.
• Configure and manage firewalls, VPNs, network segmentation, and endpoint protection solutions.
• Conduct risk and vulnerability assessments and help clients develop remediation plans.
• Support security initiatives including endpoint security, patch management, MFA, DLP, and EDR.
• Aid clients with compliance readiness, documentation, and policy development aligned to frameworks such as NIST, SOC 2, CIS, and HIPAA.
• Contribute to incident response efforts, including analysis, containment, and recovery coordination.
• Develop and maintain technical documentation—SOPs, runbooks, network diagrams, and client-facing guides.
• Collaborate with vCIO leadership to translate technical findings into clear business recommendations.
• Mentor technical staff and share expertise across the team.
• Deliver exceptional service in every client interaction, reflecting Uprise’s commitment to excellence.

Requirements

• 5+ years of experience in IT infrastructure, systems engineering, or managed services.
• Broad technical proficiency across servers, networking, cloud platforms, and end-user environments.
• Experience with Microsoft 365, Entra ID, Azure, Active Directory, and Intune.
• Familiarity with network fundamentals: routing, switching, VLANs, firewalls, and VPNs.
• Familiarity with endpoint security, patch management, and MDM platforms.
• Exposure to security frameworks and compliance requirements (NIST, CIS, SOC 2, HIPAA) preferred.
• Competence with automation or scripting tools (PowerShell, Python, or similar) a plus.
• Strong documentation, presentation, and client communication skills.

Qualifications

• Strategic thinker with a security-first mindset.
• Exceptional communicator with the ability to explain risk in business terms.
• Calm and analytical under pressure, particularly during incidents.
• Collaborative, empathetic, and client-focused.
• Highly organized, detail-oriented, and self-directed.
• Passionate about learning, mentoring, and continuous improvement.
• Embody Uprise’s values of excellence, accountability, and partnership.
• Adapting to changing priorities and special projects.
• Ability to manage multiple concurrent projects with shifting priorities.

Skills

• Physical Requirements: Lifting, Computer Work and Visual Acuity, Mobility and Stamina, Manual Dexterity.

Nice to have

• Certifications: Microsoft MS-900, AZ-900, AZ-104, SC-200, CompTIA Network+, CompTIA Security+
• Experience with MSP toolsets including RMM, PSA, MDM, and network monitoring platforms.
• Familiarity with project coordination in a managed services environment.
• Prior experience contributing to compliance readiness or security architecture initiatives.