Solutions Engineer

Responsibilities

• Engage with the Superblocks customer base to resolve technical support requests while continuing to educate our clients on the use of the platform.
• Provide personalized assistance via live chat and manage our live ticketing system (Zendesk) to facilitate seamless integration and utilization of Superblocks.
• Partner with Product Management and Engineering leaders to build a tight feedback loop that will provide customer feedback - which will be used to determine the direction of large features.
• Participate in customer meetings to gain firsthand insight into our user’s needs and preferences.
• Build comprehensive technical documentation for newly introduced product functionalities, alongside user guides aimed at aiding customers in navigating intricate use-cases.

Requirements

• Interested in solving technical problems for customers
• Determined, driven, & have a desire for continuous learning
• An engineer by way of education: whether by Bachelor’s degree or coding bootcamp
• Technical with experience in JavaScript, Python, OR TypeScript and familiar with web technologies (e.g., REST APIs, HTML/CSS).
• A strong presenter and confident in technical conversation
• Passionate and pride yourself on staying up to date with the latest technologies
• Excited to work from the New York office 5 days a week

Benefits

• The base salary ranges between $80,000–$180,000 USD, plus bonuses, and a generous equity package.
• Final comp will be based on experience and skills.

Pay

• The base salary ranges between $80,000–$180,000 USD, plus bonuses, and a generous equity package.

Schedule

• Full-time position, working from the New York office 5 days a week.