Solutions Engineer

About the role

Manage the technical setup of demo environments – connecting our platform to 3rd-party integrations via our Marketplace suite of tools
Read and parse extensive RFI/RFP documents to understand prospect needs – working closely with the Sales Team to build insights into what the foundational needs of each opportunity are
Create and deliver compelling demos of the platform which are tailored to the prospective customer’s frame of context
Be a product expert (with lots of help from our extensive training materials)
Think on your feet (or, office chair) – when quizzed by prospective customer teams across diverse functions such as IT, HR, Communications, and Leadership
Continually learn about, and deliver presentations on, the platform roadmap – with a focus on the benefits of the features we’re developing
Work closely with team members across the US and UK – sufficient overlap with relevant time zones is important

Responsibilities

• Manage the technical setup of demo environments – connecting our platform to 3rd-party integrations via our Marketplace suite of tools
• Read and parse extensive RFI/RFP documents to understand prospect needs – working closely with the Sales Team to build insights into what the foundational needs of each opportunity are
• Create and deliver compelling demos of the platform which are tailored to the prospective customer’s frame of context
• Be a product expert (with lots of help from our extensive training materials)
• Think on your feet (or, office chair) – when quizzed by prospective customer teams across diverse functions such as IT, HR, Communications, and Leadership
• Continually learn about, and deliver presentations on, the platform roadmap – with a focus on the benefits of the features we’re developing
• Work closely with team members across the US and UK – sufficient overlap with relevant time zones is important

Requirements

4 Years+ working within sales or pre-sales teams for SaaS businesses
Professional experience presenting to technical and non-technical audiences
You’re an optimistic technologist* at heart. You love solving real problems by deploying the right tools, measuring their impact, and experimenting until you have something compelling and delightful
You love helping people by matching their needs to solutions that minimize trade-offs, and maximize delight
You’re deeply empathetic – you don’t need to be told that someone is having a tough day, and you seek out opportunities to make people smile
You ask lots of questions – knowing that most people need careful coaching in order to truly explain the meaning behind their message
You over-prepare (or, as you would describe it, prepare adequately) meaning you anticipate lots of things going wrong, and usually have a way to recover quickly
Knowledge of common enterprise IT systems and how large businesses think about software and procurement
You’re an excellent communicator – thinking carefully about how certain messages and phrases will be interpreted and selecting the most effective based on reading the room – most importantly you deliver messages confidently and clearly
You’re comfortable in front of audiences that most would find intimidating – and you’ve worked with enterprise prospects for years and are confident in talking to such stakeholders

Qualifications

Not specified

Skills

Not specified

Benefits

Not specified

Pay

Not specified

Schedule

Not specified