Solutions Engineer

About the role

The Solutions Engineer ensures the success of both GoFreight and its customers—starting from the prospect stage, through solution design and implementation, and continuing until handoff to Customer Success (CS) for long-term nurturing. This role bridges business value, technical feasibility, and customer outcomes, making sure success is defined, aligned, and achieved at every stage of engagement.

Key Responsibilities

• Partner with Sales, CS, and EPD teams to define what “success” means for each customer from the very beginning of the engagement.
• Design, draft, and implement a Success Plan, ensuring alignment and sign-off from both customer stakeholders and internal teams.
• Lead technical discovery and deliver tailored demos and short trials that highlight GoFreight’s differentiation and ROI.
• Clearly articulate the proposed solution, its value, and how it aligns with customer goals to both external stakeholders and internal teams.
• Guide customers through each stage of the journey—from prospect to adoption—ensuring their business value realization.
• Co-create interim solutions when product or integration gaps arise, while aligning with Product on roadmap priorities.
• Serve as a trusted advisor on best practices, industry insights, and GoFreight’s product capabilities (current and roadmap).
• Build strong, long-term relationships across all levels of the customer organization, from executives to individual contributors.
• Support evaluations by addressing technical objections on integration, migration, and security.

Qualifications

• Customer Management & Communication: Build strong, trust-based relationships with customers at all levels; clearly articulate technical and operational concepts, simplify complexity into business value, and resolve conflicts effectively.
• Influencing & Presentation: Persuasively engage both operational teams and executives, delivering impactful presentations and influencing decisions without relying on formal authority.
• Industry Insight: Deep understanding of freight forwarding operations and technology workflows; able to connect industry best practices to customer goals and GoFreight solutions.
• Product Expertise: Deep understanding of GoFreight products and roadmap; ability to translate features into business value.
• Technical Acumen: Comfortable reading code to understand system behavior. Ability to write and run simple SQL queries. Strong grasp of modern technologies, their capabilities, limitations, and trade-offs.
• Travel: Willingness to travel for onsite workshops and collaborate effectively across teams and stakeholders.
• Personality Traits: Resilience with a strong customer success mindset. Optimistic and self-motivated, with a strong desire to grow and achieve, willing to do what it takes, and making a meaningful impact. Comfortable navigating ambiguity and change. Confident yet humble. Highly self-aware.

GF values

• Growth mindset: We believe that our abilities are not fixed but can be developed through dedication, hard work, learning, and resilience. Therefore we embrace challenges, view failures as opportunities to learn and improve, and persist in facing setbacks.
• Accountability: We take ownership of our actions, decisions, and outcomes, try our best to achieve objectives and create value to our customers.
• Customer success: We are dedicated to delivering optimal solutions, addressing customer challenges, and streamlining business operations in the freight forwarding industry by understanding its nuances, recognizing improvement opportunities, and prioritizing customer needs. We show humility and empathy in connecting with our customers and understanding their experience and pain points.
• Collaboration: We achieve common objectives by building trust, combining talents, and fostering cooperation. We lead with an enterprise-first mindset to prioritize what matters most.

Compensation and OTE Structure

The annual On-Target Earnings (OTE) for this position range from USD 100,000 to 140,000, consisting of 75% base salary (USD 75,000 – 105,000) and 25% commission (USD 25,000 – 35,000).

Employee Benefits

• Full-time work-from-home remote flexibility.
• Paid holidays.
• Paid parental leave.
• Affordable health insurance options.

To Apply

Please submit your resume and a cover letter outlining your relevant experience and interest in this role. To ensure your application is received, please submit your resume through Teamdoor. We only accept applications submitted via this channel.