Solutions Engineer

About the role

The role involves providing business and technical support to customers, working with Brinks teams (Sales, Customer Care and Cross Functional teams), and managing the project management and implementation of software and hardware solutions.

Responsibilities

• Provide business and technical support to our Customers and team up with Brinks teams (Sales, Customer Care and Cross Functional teams).
• Lead in the project management and implementation of software and hardware solutions (Pre & Post Sales activities).
• Work with Customers to understand their needs and then deliver solutions.
• Create documentation, ROI and Observation analysis, SOW and intricacies of the customer.
• Create and provide training and support documents both internally and externally at customer sites.
• Perform software and Hardware troubleshooting and resolution reporting to stakeholders.
• Work with internal Cross Functional teams on testing, installation, enhancements and operational readiness for these solutions.
• Travel required

Requirements

• Ability to consult, work with Customers to observe their cash office operations at store and corporate levels.
• Knowledge of BI products (Desktop and Platform) and the integrations and data flows.
• Strong Project Management techniques and delivering solutions on time with high quality.
• Strong Presentation and communication skills and the drive to please the customer.
• Ability to be technical and business savvy.
• Work in a fast-paced environment with critical thinking and problem solving.
• Demonstrate Organizational & Decision-Making Skills.

Qualifications

• Presentation and soft skills a must.

Benefits

Brink's offers a competitive salary range of $80,000 - $95,000 annually.

Pay

Pay Range (Minimum to mid pay range specific to NY, CA, CO, WA, MD): 75,000.00 - 110,000.00 USD Annual Brinks Texas License #C00550

Schedule

Location: Work From Home (USA)

Skills

• Ability to consult, work with Customers to observe their cash office operations at store and corporate levels.
• Knowledge of BI products (Desktop and Platform) and the integrations and data flows.
• Strong Project Management techniques and delivering solutions on time with high quality.
• Strong Presentation and communication skills and the drive to please the customer.
• Ability to be technical and business savvy.
• Work in a fast-paced environment with critical thinking and problem solving.
• Demonstrate Organizational & Decision-Making Skills.

Benefits

Brink's is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.