Solutions Coordinator - Remote (SE Region)

Position Summary

The Solutions Coordinator serves as a key member of the Solutions team, supporting the implementation, optimization, and continuous improvement of Stellar's technology-enabled customer solutions. This role collaborates with commercial, operations, and cross-functional teams to coordinate implementation projects, configure systems, manage data, support technical initiatives, and improve business processes that enhance the customer experience. This position plays a critical role in ensuring successful project execution, effective communication between departments, and the ongoing success of Stellar's Solutions programs through strong organization, technical aptitude, and continuous process improvement.

Responsibilities

• Coordinate Solutions implementation projects, including scheduling meetings, developing agendas, tracking action items, and monitoring project progress
• Gather information from customer sites and internal stakeholders to support successful implementation and ongoing optimization of Solutions programs
• Coordinate project activities across Sales, Operations, Customer Experience, Information Technology, and other business functions
• Prepare, organize, and maintain customer, item, bin, transactional, and user data to support Solutions implementations
• Configure Solutions platforms, including vending systems and related software applications
• Build, execute, and distribute reports and data exports for customers and internal stakeholders
• Maintain system configurations and support ongoing data accuracy
• Assist with technical support for Solutions systems, equipment, and related software
• Collaborate with cross-functional teams to identify, document, and standardize business processes and best practices
• Support continuous improvement initiatives that enhance operational efficiency and customer satisfaction
• Participate in testing, troubleshooting, and implementation of new Solutions technologies and processes
• Develop and maintain written and video training materials for Solutions programs and systems
• Support user training and adoption of Solutions technologies
• Build collaborative relationships across departments to ensure successful project execution and customer satisfaction
• Demonstrate professionalism, accountability, integrity, and sound judgment
• Maintain confidentiality of customer and company information
• Participate in ongoing training and professional development
• Other duties, responsibilities, and activities may be assigned or modified at any time to meet business needs

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree in Information Technology, Business, Supply Chain, Operations, or a related field preferred
• Experience coordinating projects, business processes, or technical implementations required
• Experience working with ERP systems, inventory management systems, or other business software required
• Experience with industrial vending platforms, such as AutoCrib, CribMaster, SupplyPro, or similar systems, required
• SQL experience preferred
• Proficiency in Microsoft Office applications, particularly Excel
• Ability to organize, manipulate, and analyze large quantities of data
• Experience using advanced Excel functions such as PivotTables, VLOOKUP/XLOOKUP, formulas, and conditional formatting preferred
• Strong organizational, project coordination, and time management skills
• Excellent verbal and written communication skills
• Ability to gather information, ask effective questions, and translate business needs into actionable solutions
• Strong technical aptitude and ability to learn new software and systems quickly
• Ability to troubleshoot technical issues independently and collaboratively
• Ability to learn SQL and other reporting tools
• Ability to lead cross-functional initiatives and work collaboratively toward common goals
• Willingness and ability to travel throughout the United States as business needs require
• Must be at least 18 years of age
• Must be able to pass a background check and drug screening
• Must possess a valid driver's license and maintain an acceptable driving record
• Must maintain regular and reliable attendance

Schedule & Travel

• Full-time position, up to 40 hours per week
• Salary, non-exempt
• Standard work schedule will be determined based on business needs
• Approximately 25% travel required to support customer site visits, walkthroughs, training, and implementation activities
• Position is open to candidates currently residing in Alabama, Arkansas, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, or East Texas
• All required business travel expenses are paid or reimbursed by Stellar

Working Conditions

• Prolonged periods of sitting and working at a computer workstation
• Frequent use of computers and standard office equipment
• Occasional lifting of office equipment and materials up to 25 pounds
• Ability to travel to customer sites and move throughout warehouse and industrial environments as needed
• Primarily works in a branch, warehouse, customer site, or industrial environment
• Frequent movement throughout customer and warehouse locations
• Exposure to moderate noise levels and typical industrial workplace conditions
• Marginal to moderate hazards that are generally predictable or protected against
• Must follow all company and customer-specific safety policies and procedures

Benefits

• Medical, dental, and vision insurance
• Company-paid life and AD&D insurance
• Long-term disability insurance
• 401(k) with employer match
• Paid time off and paid holidays
• Gym reimbursement program
• Employee Assistance Program (EAP)
• Employee rewards and recognition program
• HSA with company contribution on eligible plans
• Benefits are subject to eligibility requirements and may be modified by Stellar Industrial Supply at any time