Solutions Consultant III, People Systems and Solutions

About the role

At Google, we expect our products to be lightning fast, and the same is true for our internal tools. Our People Systems and Solutions team is made up of architects who envision better processes, build them, reliably operate them and then continually improve upon them. As a member of the team, you think holistically about technology, and develop the systems solutions that support our People processes.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Austin, TX, USA; Chicago, IL, USA; Seattle, WA, USA.

Responsibilities

• Manage the day-to-day functionality of Google’s headcount management system and assume responsibility for high quality support and continuous improvement of the system.
• Manage specific system processes including configuration, requirements gathering, documentation, testing, and security, with cooperation and communication with relevant stakeholders.
• Maintain a deep understanding of the product and the underlying, global business processes in order to predict downstream implications of issues and system changes and allow for effective troubleshooting.
• Provide customer-friendly handling and resolution of user inquiries, questions, and problems, auditing of process data, analysis and resolution of problems and special cases, training and communication with Operations, HR Business Partners and other stakeholders.