Solutions Architect - Digital Experience US

About the role

The Solution Architect is responsible for designing, governing, and evolving end‑to‑end technology solutions that support Digital Experience and the API integration layer in the insurance value chain. This includes portals and user interfaces that engage both customers and Agent communities. Hiscox is transforming its Digital Experience, offering an opportunity to drive these changes through the US organization and affect customers and business stakeholders. The role partners closely with business leaders, product owners, engineering teams, and third‑party vendors to ensure solutions are scalable, secure, compliant, and aligned with enterprise architecture standards. The ideal candidate combines deep technical expertise, current UX/CX technologies and patterns, API development experience, strong insurance domain knowledge, and the ability to translate complex business requirements into actionable solution designs. Reporting to the Head of Solution Architecture, US, based in Atlanta/Boston.

Responsibilities

• Interact with a range of people, from highly technical software engineers to Senior Executive stakeholders; ability to change style/approach is essential.
• Identify what a particular stakeholder needs to know or is concerned about to ensure projects address major stakeholder concerns on an ongoing basis.
• Take ownership of the overall architecture strategy/design for a complex program of work and communicate it to all members of a project team.
• Convey technical, architectural, functional, impact, and risk elements of the design to technical and non‑technical members.
• Present options, risks, and recommendations in a language that shows understanding and technical leadership.
• Document and develop architectural artifacts including As‑Is Architecture, Transformation Architecture, and End‑State or To‑Be Architecture; defend these solutions before local and enterprise Architecture Review Boards.
• Work closely with technical and business teams to confirm architecture artifacts match current implementations and understand how changes affect current and future implementations.
• Interact with business domain experts, acquiring and using business domain language to convey concepts and recommendations.
• Engage with and assist technical teams in delivering the solution, from understanding testing requirements