Solutions Architect

About the Role

The Solutions Architect is a senior technical position at Thrive, serving as a key resource for sales efforts. This role involves direct technical support to sales executives, customer engagement in complex sales opportunities, and collaboration with internal teams to ensure up-to-date knowledge of service capabilities.

Responsibilities

• Provide direct technical support to sales executives and engage with customers on complex sales opportunities.
• Validate all sales orders and enhance service and product descriptions.
• Interface with operations and engineering teams to stay updated on new service capabilities.
• Participate in customer meetings, lead technical discussions, and present Thrive solutions to various levels within client organizations, including CIOs.
• Act as a trusted advisor to prospects and customers, solving both business and technical challenges.
• Create documentation, including diagrams and technical specifics, to ensure completeness and supportability of solutions.
• Prioritize areas of focus by reviewing sales pipelines with supported sales reps and managers.
• Participate in customer-focused seminars, tradeshows, events, presentations, technology roadmap reviews, and training.
• Stay updated on emerging technologies and products, attain certifications, and participate in industry events.
• Provide ongoing product technical training to the Thrive direct sales organization and channel partners.

Qualifications

• Bachelor’s degree (or higher)
• Experience working at a Managed/Cloud Service Provider in a Solutions Architect or comparable role, collaborating with clients, and working alongside the sales team.
• 8+ years’ experience with the design and implementation of infrastructure solutions, including:
• Cyber Security
• VMware/Hyper-V
• Windows / Linux
• Office 365/Microsoft Exchange
• Hybrid Cloud Services (Private, Azure, AWS, Google, etc.)
• Networking
• Firewalls
• Relational Databases
• Disaster Recovery
• AI
• Excellent communication and customer service skills.
• Ability to articulate technical information to a broad audience.