Solutions Architect
Solution Proposal Development
Gain a clear understanding of customers’ business requirements and their technical requirements.
Understand, develop, and mature the solution design by collaborating with customers and stakeholders to manage their expectations and resolve sales, stakeholder, and delivery issues in a timely manner.
Facilitate internal communication and assembly of a delivery team for new engagements to include practice support, delivery (regional and/or practice), and account team members.
Consolidate solution status and propose costing information across the project stakeholders.
Identify and coordinate the solution change control process.
Experience With Contract Development And Negotiations
Statement of Work (SOW) contract language, risk mitigation, terms and conditions
Project Change Request (PCR) drafting
Sales Support, Solution Development & Solution Implementation
- Serve as the practice Subject Matter Expert and Point of Contact with Sales and Practice leaders for new business opportunities as assigned.
Partner with sales to own and drive new business opportunities and manage from initial practice engagement to closure.
Responsible for assigned Practice specific Solutions, which includes the following: Data analysis, resource modeling/team structure, Skills analysis/requirements, Pricing Assumptions, Proposals and Statements of Work (SOW), Request for Proposal (RFP), Request for Information/Quote (RFI & RFQ)
Practice & Product Line Management
Perform periodic practice pipeline and opportunity analysis, product line review, and solution “health checks” with practice and delivery resources
Refine practice pipeline and product line attributes based upon metrics and analysis, as well as overall fit within the marketplace and technological changes
Support the development and execution of an Account Strategy in collaboration with internal stakeholders
Leadership Responsibilities
- Understand and manage customer requirements and expectations to ensure contract understanding and acceptance for deliverables, cost, contract type, timeline, risk and assumptions, and customer satisfaction
Ensure solution design methodology is understood by team from opportunity assessment to project closeout; sales-to-delivery knowledge transfer
Ensure Sales and Solutions management methodology is followed on all client opportunities
Financial and contractual awareness of engagement profitability against revenue and gross profit goals
Maintain awareness for additional business opportunities, and support pursuit of future business through quality results and identification to internal stakeholders when additional business opportunities may present themselves
Qualifications
- Bachelor’s Degree or equivalent, relevant experience 10+ years’ broad experience in Service Desk, Deskside Services, Network Operation or IT Operations, of which at least 7 years is in professional services consulting
Experience in delivering projects/programs, including significant OCM aspects of those projects/programs
Experience in delivering and administrating client professional services agreements
Frequent interactions with external customers at the Director level or above; normal level of interactions is at the CXO level; established consulting and interpersonal skills with 10+ years’ experience
Ability to develop, market and sell services and products
Experience with OCM processes, stakeholder identification, communication, adoption and rollout strategies desired, but not required
Requisite Abilities And/or Skills, And Business Acumen
- Tech Savvy: Strong conceptual and analytical skills with a strategic mindset. Anticipates and adopts innovations in business building digital and technology applications
Proven ability to appropriately prioritize and plan complex work in a rapidly changing environment
Collaborates: Team player with experience leading and collaborating with cross-functional teams to deliver successful solutions. Build partnerships and work collaboratively with others to meet shared objectives
Excellent oral and written communication skills (English language)
Superior communication and interpersonal skills
Situational adaptability: adapts approach and demeanor in real time to match the shifting demands of different situations
Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
Drives Results: consistently achieving results, even under tough circumstances. Instills Trust: Gaining the confidence and trust of others through honesty, integrity and authenticity
Customer Focus: Builds strong customer relationships and delivering customer-centric solutions
Skills
- Architecture, service desk, it operation
Top Skills Details
- Architecture, service desk, it operation
Experience Level
Expert Level
Job Type & Location
This is a Permanent position based out of Hanover, MD.
Pay And Benefits
The pay range for this position is $125000.00 - $190000.00/yr. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc.
Full-Time, Internal Employment Benefits
- Medical, Dental, and Vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life and AD&D for employee and dependents)
Short and Long-Term Disability
Health Spending Account (HSA)
Transportation Benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Aug 13, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.
About TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.
About TEKsystems And TEKsystems Global Services
We are Allegis Group companies. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
About TEKsystems And TEKsystems Global Services
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
About TEKsystems And TEKsystems Global Services
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.