Solutions Architect

About the role

As a Solutions Architect on the Delivery team, you will play a crucial role in guiding our clients to implement our products in a way that meets their business needs and aligns with the product’s best practices. You will collaborate closely with project managers, software implementation consultants, developers, product managers, and other stakeholders to ensure successful project delivery and customer satisfaction.

Responsibilities

• Work with clients to understand their requirements and design scalable, reliable, and high-performance technical solutions.
• Create a client-branded SAID (Standard Architecture Integration Document) that serves as a representation of the client’s setup during each step of the implementation and finalized at go-live.
• Provide expertise in areas such as PCI compliance, data management, payment method tokenization, and integration.
• Collaborate with cross-functional teams to define project scope, objectives, and deliverables. In some cases, work with the product team to ensure clear requirements are created for approved product enhancements.
• Serve as a trusted advisor to clients, offering insights and recommendations on technology solutions and best practices.
• Create and maintain detailed technical documentation, including architecture diagrams, specifications, and implementation guides.
• Train and upskill the delivery team to better understand and navigate the complexities of client deliveries, ensuring adherence to best practice.
• Assist in the implementation and deployment of solutions, troubleshoot technical issues, and provide go-live and post go-live support as needed.
• Stay updated with industry trends, technologies, and best practices, and contribute to the continuous improvement of our solutions and processes.
• Become an expert in all new features and enhancements developed by our Product team.

Requirements

• Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal teams and external clients.
• Work closely with our Sales Engineering and Sales teams to understand client requirements and provide technical support.
• Strong understanding of API-based software architecture and SaaS-based delivery.
• Ability to effectively use API Management Tools like Postman.
• Ability to understand interdepartmental structure and dynamics; manage up or sideways as needed; use diplomacy to balance competing project requests.
• Highly organized, flexible, and agile with excellent problem-solving skills.
• Driven, motivated self-starter with attention to detail.
• 5+ years of experience with API-based SaaS/PaaS products.

Desired Traits

• Action Oriented
• Growth Mindset
• Positive Outlook
• Problem Solver
• Self-starter
• Demonstrates Ethical Behavior
• Strong Drive
• Team Player
• Supportive & Adaptable to Change
• Exudes a commitment to Personal & Professional Development

Physical Demands

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Environment: Standard indoor office setting; exposure to computer screens.
• Physical: Requires repetitive motion. Substantial movements/motions of the wrists, hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner, and other tools as needed.
• Vision: See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents.
• Hearing: Ability to hear in the normal audio range with or without corrections.

Benefits

• Medical, dental, and vision insurance
• 401(k) plan
• Commitment to a solid work/life balance
• Policy of promoting from within whenever possible