Solutions Architect

The Opportunity

You Will

• Drive the technical discovery process, uncovering customer pain points, requirements, and key business objectives to align Akuity's solutions to their needs.
• Prepare and deliver high-impact presentations, architecture walkthroughs, and live demos that showcase Akuity's platform and GitOps best practices.
• Deliver outstanding technical support to open-source users and enterprise customers across multiple channels including chat, GitHub, forums, and calls.
• Troubleshoot, diagnose, and resolve complex customer issues involving Kubernetes, Argo CD, and the Akuity Platform, escalating to the product engineering team when appropriate.
• Recognize patterns in customer issues and proactively contribute to our support playbook, documentation, and internal knowledge base.
• Develop tooling, integrations, and automation that improve the customer experience and extend the capabilities of the Akuity Platform.
• Collaborate closely with Engineering, Product, and Sales to relay customer feedback and influence the product roadmap.
• Represent Akuity at conferences, webinars, and community events — sharing your expertise and growing Argo's adoption.

About You

• Must Have
• 3+ years of experience working at the intersection of development and operations - a true practitioner of DevOps/platform engineering.
• Deep, hands-on expertise with Kubernetes configuring, deploying, and troubleshooting production-grade clusters across cloud providers (AWS/EKS, GCP/GKE, Azure/AKS) and/or on-prem.
• Meaningful professional experience with Argo CD, with knowledge of typical Argo CD patterns such as ApplicationSets, multi-cluster management, and advanced configuration.
• Software engineering skills: comfortable writing using e.g Go, Rust, Java, Python, or TypeScript; able to contribute solid PRs to open-source projects in the cloud-native ecosystem and build or extend integrations or tooling.
• Solid understanding of the software development lifecycle, CI/CD pipelines, and GitOps principles and patterns.
• Strong communicator who can convey complex technical concepts to both engineers and business stakeholders with clarity and confidence.
• Customer-first mindset with demonstrated ability to build trusted advisor relationships at the enterprise level.
• A proactive, systems-thinking approach — you look for root causes, anticipate issues, and design scalable solutions.
• Experience in a fast-paced environment; comfortable with ambiguity and able to manage multiple competing priorities.
• Excellent people skills — collaborative, humble, adaptable, and with a sense of humor.

• Nice to Have
• Experience as an open-source maintainer or significant contributor, particularly in the Argo or broader CNCF ecosystem.
• Experience with Argo Workflows, Argo Rollouts, or Argo Events.
• Familiarity with Terraform, Helm, Kustomize, or OCI-based GitOps workflows.
• Knowledge of identity management, clustering, SSO, and enterprise security patterns (RBAC, audit logging, etc.).
• Prior experience as a Solutions Architect, Sales Engineer, Software Engineer, Platform Engineer or Technical Support Engineer at a cloud-native or developer tools company.
• Public-facing technical content such as conference talks, blog posts, webinars that demonstrate thought leadership.
• Bachelor's degree in Computer Science or a related technical field, or equivalent experience.

Why Akuity

We believe open-source software is the most impactful way to build lasting technology. We founded this company to advocate for Argo, share our expertise, and be a trusted partner to its users. This role puts you at the very heart of that mission — working directly with the Argo maintainers who built it, contributing to the project itself, and helping the world's most innovative companies adopt GitOps at scale. Our culture is grounded in humility, authenticity, and diversity. We want to work with people from different backgrounds and different paths in life. We trust our team members to take ownership, act responsibly, and support one another.